The IKB Writer is responsible for ongoing governance of a knowledge base, including its overall health and best practices. He/She should encourage correct and widespread usage of the IKB, create guidelines for what information is captured and by whom, and how to keep it from growing stale.

Task

Documentation and materials
• Review and research technical materials and other support materials and assets
• Develops course support materials and documentation using various authoring tools
• Creates documentation on products, processes, and other relevant support content
• Creates simplified content based on complex, technical sources and materials
• Create content that is, natural, applicable in real-world scenarios, and anchored on the lifecycle of target audience and product

Project Management
• Plans and monitors projects and other updates
• Manages project resources and requirements
• Monitor project activities against project goals

Interaction and Collaboration
• Collaborates and adjusts to varied personality types
• Presents ideas and facilitate group discussions
• Establishes amicable relationships with individuals and groups
• Coordinates with stakeholders on projects and other assigned tasks

Reporting and Allocation
• Create, generate and send reports
• Manages resources and resource allocation
• Update relevant trackers and other resources