This is a project based position for 5 - 6 months.

This will be Work On Site in IBEX Shaw, Mandaluyong for proper onboarding & training, and will shift to Work From Home.

The role is also on a Midshift (supporting EMEA) but will be open to shifting.

We are looking for an experienced Senior Business Analyst / PSA Functional Consultant who will play a key role in driving business transformation initiatives. This individual will lead requirements gathering, stakeholder engagement, and process documentation while helping translate business needs into actionable implementation roadmaps—particularly in Professional Services Automation (PSA) platforms.

This role requires strong consulting skills, executive-level communication, and the ability to bridge business and technology teams.

Stakeholder Management & Engagement

• Engage with senior leadership and cross-functional stakeholders to understand business objectives and pain points

• Facilitate workshops, interviews, and discovery sessions

• Build strong relationships and act as a trusted advisor

Business Analysis & Requirements Gathering

• Lead end-to-end requirements gathering activities

• Document business requirements, functional specifications, and user stories

• Analyze current ("as-is") processes and define future ("to-be") states

Process Documentation & Improvement

• Create process flows, SOPs, and detailed documentation

• Identify opportunities for process optimization and automation

• Ensure alignment with industry best practices

PSA Platform & Solution Support

• Work with PSA platforms (e.g., Certinia/FinancialForce, OpenAir, Kantata, etc.)

• Translate requirements into system configurations and solution designs

• Collaborate with technical teams to support implementation

Implementation & Roadmap Planning

• Develop clear implementation roadmaps and project plans

• Support solution delivery from design through deployment

• Assist in UAT (User Acceptance Testing) and change management

Required

• Bachelor’s degree in Business, IT, or related field

• 5–10+ years of experience in:

  • Business Analysis / Functional Consulting

  • Requirements gathering and process documentation

• Experience working with PSA or similar enterprise platforms (ERP/CRM)

• Strong experience in:

  • Stakeholder interviews

  • Process mapping (e.g., Visio, Lucidchart)

  • Writing business and functional requirements

• Excellent communication skills, with the ability to interact with senior leaders

Preferred

• Experience with specific PSA tools (e.g., Certinia, OpenAir, NetSuite, Kantata)

• Exposure to global clients or shared services environments

• Experience in Agile or hybrid project methodologies

• Background in professional services, consulting, or technology industries

• Certifications (a plus):

  • CBAP, PMI-PBA, or equivalent