This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

This job is based in Tagbilaran.

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

Level 1 Customer Service Representative on site in Call center.

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis.  The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.

  The Receptionist/Admin Assistant is tasked to support the over-all administrative function of the site he/ she is assigned to. He/ she is also responsible for manning the reception desk and handling phone calls.

The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales, service, etc.) and other customer contact methods (i.e. email; chat; fax; fulfilment; payments) for compliance to prescribed client project standards including but not limited to adherence to standards; accuracy, customer experience and contact handling efficiency through the support of at least one account of project within a portfolio...

The Sr. Operations Manager is responsible for managing performance of the Operations Managers, its team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She will ensure optimum productivity and service level goals are maintained at all times. The successful candidate will maintain an excellent working relationship with clients while continuously striving to improve the level of overall service provided.

This position manages client and product specific related concerns and ensures that all Quality Updates are communicated to all stakeholders and that everyone is calibrated. The incumbent also conducts root-cause analysis on monitored calls within Results.  

The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.   - Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information - Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements. - Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control. - Reviewing reports to determine basic characteristics, such as origin and report flow, format,...

The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The selected candidate will work with site and department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Ownership of an end to end process with a wide degree of creativity and latitude is expected.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

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This will be Work Onsite in Shaw, Mandaluyong & Night Shift   Financial Data Analyst (Oracle Cloud Conversion) (Platform Reconciliation Analyst)   Opportunity Snapshot We are seeking a detail-oriented Financial Data Analyst to play a critical role in our Oracle system transformation initiatives. This isn't a traditional accounting role; it is a technical-functional hybrid focused on the integrity, validation, and reconciliation of converted financial data. This role will be assisting Business Users in Validation/Reconciliation phase of the Data Migration, to...

We are seeking an experienced Senior Server Administrator with strong expertise in Server Administration, Active Directory (AD), and on-premises Microsoft Exchange. The ideal candidate will have 5–10 years of experience managing enterprise server environments with a focus on stability, security, and performance. Experience with ADFS, PowerShell, and cloud platforms (AWS, Azure, GCP) is a strong advantage.

The Facilities Admin Assistant will oversee the day-to-day monitoring and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access, and Fire Detection and Alarm Systems to ensure safety and maintain the site.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.

This is Work Onsite in Shaw, Mandaluyong & Night Shift Schedule. Job Overview: This role will focus on Outbound Sales Calling, appointment setting, and CRM utilization.

As a key member of our dynamic and high-performing team, the Accounts Payable/Accounts Receivable Specialist (AP/AR Specialist) will play a vital role in our rapidly growing international organization. This position offers a unique opportunity to work closely with stakeholders across the company, providing invaluable experience and contributing to our overall success. We are currently seeking a detail-oriented and experienced AP/AR Specialist to enhance our finance team. In this role, you will be instrumental in managing financial transactions, ensuring accuracy, and supporting the day-to-day processing of accounts payable and receivable transactions. Your responsibilities will involve maintaining compliance, accuracy, and timely...

The Quality Coach is responsible for providing one-on-one feedback to advisors. This position is also responsible for interfacing with peers and team managers on best practice and advisor evaluations. Participates in Client and Management meetings and conference calls.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance   **Is Data...

The Service Quality Team creates strategies that are consistent and efficient as client expands globally. Our mission is to build trust and elevate every customer experience by turning quality insights into meaningful change—across people, products, and technology. If you’re currently looking for an exciting and impactful opportunity, then this is for you! We’re looking for people with a passion to solve problems and a zest to empower people to do the best work of their lives. You need excellent attention to detail, and an ability to put yourself in our users’ shoes. We need someone who loves challenges and is adaptable to change.

The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.

Provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time.  Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner.  Primary responsibilities are focused on handling requests and ensuring accurate transactional processing

This role will give you the opportunity to enhance your skillset by incorporating high level of technological skills in an entirely paperless environment, and be given the autonomy to find new or more creative and resourceful ways to accomplish the department's objectives. In short, as an Accounts Receivable Accountant you will provide financial, clerical and administrative services to ensure efficiency and accuracy in applying tenant cash receipts and process billing charges, while meeting tight deadlines for our unique technology-related real estate management company. 

Drives Operational Excellence and ensures the efficiency and effectiveness of his/her direct reports. Supervisor also resolves work performance deviation and help each team members motivated, productive and high performing. Collaborate with stakeholders to establish strong partnership and propel hiring performance.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

As a key member of our dynamic and high-performing team, the Accounts Payable/Accounts Receivable Specialist (AP/AR Specialist) will play a vital role in our rapidly growing international organization. This position offers a unique opportunity to work closely with stakeholders across the company, providing invaluable experience and contributing to our overall success. We are currently seeking a detail-oriented and experienced AP/AR Specialist to enhance our finance team. In this role, you will be instrumental in managing financial transactions, ensuring accuracy, and supporting the day-to-day processing of accounts payable and receivable transactions. Your responsibilities will involve maintaining compliance, accuracy, and timely...

Will assist the Quality Manager in performing quality assurance functions in process analysis, improvement measures, action planning, coaching and mentoring. Will also be responsible to drive and manage quality initiatives across the organization.

Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.

Position summary   Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance. Managing a team of highly skilled...

Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance   **Is Data...

- Review and analyze the completeness of practitioner applications - Conduct interviews and activation calls to onboard all prospective candidates - Nurture applicants through our recruitment process via email, phone calls, sms chats

As an Associate Instructional Designer you will be responsible for designing and implementing training programs to support business needs. You’ll be partnering with stakeholders to assess needs, review content, and track progress to learning objectives, and manage training programs from start to finish. Additionally, you’ll collect assessment data to refine programs and perform ongoing updates to existing material. 

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

As a Service Level Coordinator, you will play a critical role in ensuring smooth operations and efficient utilization of resources within a dynamic BPO environment. You will be responsible for monitoring real-time metrics, identifying trends, and providing immediate support and guidance to frontline staff on site to optimize performance and meet service level objectives.

Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance   **Is Data...

The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.

The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results.

The Facilities Engineer oversees and coordinates to maintain and repair electrical, plumbing, ventilation and other building systems within the company facilities. He/She will perform systems evaluations on facilities and determine what installation or repair services need to be performed, manage a budget and create calculations to ensure operational efficiencies. 

The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.

The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices.

The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.