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This job is based in Tagbilaran.
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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Level 1 Customer Service Representative on site in Call center.
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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We are looking for a Customer Experience Representative (CXR) - Sales to join our growing
team. A successful candidate for this role is a “people person” who shows enthusiasm for our
brand, is highly organized and able to work both independently and as a contributing member of
Customer Experience Team. They will take a professional approach to providing excellent
customer service to cus
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Training Manager is in charge of formulating and developing training programs. He/she comes up with a strategic plan on how to implement the training programs and how to identify key areas of improvements of employees to ensure client and employee satisfaction. He/she identifies the core competencies in line with objectives of the company and strives to inculcate this into employees.
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The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
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The Quality Coach is responsible for providing one-on-one feedback to advisors. This position is also responsible for interfacing with peers and team managers on best practice and advisor evaluations. Participates in Client and Management meetings and conference calls.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
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The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
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The Subject Matter Expert provides support within the department and are responsible for overseeing the day to day operation, performance and results for their assigned teams ensuring work is performed with quality, accuracy and with the highest standards. The SME must have extensive knowledge of systems related to the job function and expertise for all tasks and processes for which they support.
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The InterimTeam Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Senior Manager for Client Services will lead and manage the operational support and strategic delivery of our PH-based accounts. This role will be instrumental in driving performance excellence, fostering strong client relationships and delivering revenue growth. The Senior Manager will partner closely with clients and internal teams to ensure service delivery meets and exceeds expectations while identifying opportunities for innovation, efficiency and account expansion.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
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Overview:
Provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing.
Reporting Lines & Competencies:
Knowledge of…
- Basics of business correspondence,
- Using various computer applications
- Computer...
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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This is Work On Site in Shaw, Mandaluyong and on a Night Shift.
The QA Specialist (Software Testing- AI) plays a key role in maintaining the quality and performance of the client’s AI-driven systems. The main role of this position is to enhance customer experience by ensuring that the platform performs seamlessly across all communication channels. The AI plays an integrated role in scheduling, connecting customer interactions through voice, web, and text to the company’s booking and dispatch systems. This person will test all functionalities, manage issue tracking, and maintain accurate reporting in Monday.com. The...
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The Recruitment Associate supports the hiring process by sourcing, screening, coordinating, and onboarding candidates. This role works closely with hiring managers and HR teams to ensure a positive candidate experience while helping the organization attract and hire qualified talent.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.
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Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse and monitor the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.
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The Assistant WFM Manager is a junior manager who manages Schedulers. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the different stakeholders of the business to ensure alignment and smooth execution of the staff plans of the planners in the team. Driving utilization and productivity improvement thru constant touch base with the same stakeholders is critical.
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The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The selected candidate will work with site and department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Ownership of an end to end process with a wide degree of creativity and latitude is expected.
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As the Billing Analyst you have responsibility for a variety of duties for a complex structure of entities across Europe including correctly compiling regional billing data for invoicing, whilst ensuring all transactions are properly authorised and processed correctly onto the Company’s accounting systems. You enjoy working in a high-volume environment, have strong interpersonal skills and are a proven team player.
You have...
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Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
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The Facilities Supervisor is responsible for coordinating all aspects of the equipment and infrastructure maintenance, repair, upkeep, and general supervision to include sanitation of the assigned facility or facilities within the IBEX GLOBAL organization.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
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- Conduct interviews to assess communication skills and gauge job fit for entry level positions (CSR, TSR and Sales Agents)
- Administer tests and assist in presenting job offer
- Assess system-wide recruitment needs and carry out action plan to meet required staffing needs
- Ensure and maintain the Customer...
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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We are seeking a detail-oriented and client-focused Enrolled Agent (EA) to support our US tax practice from the Philippines. The ideal candidate will have experience preparing and reviewing US tax returns, communicating directly with the IRS, and handling complex tax resolution matters on behalf of clients.
This role requires strong technical knowledge, excellent communication skills, sound judgment, and the ability to manage tax matters from initial assessment through final resolution. The successful candidate will be comfortable negotiating directly with the IRS and pursuing the best resolution allowable under applicable...