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This job is based in Tagbilaran.
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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Level 1 Customer Service Representative on site in Call center.
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
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The Sr. Operations Manager is responsible for managing performance of team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She will ensure optimum productivity and service level goals are maintained at all times. The successful candidate will maintain an excellent working relationship with clients while continuously striving to improve the level of overall service provided.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Senior Training Manager is in charge of formulating and developing training programs. He/she comes up with a strategic plan on how to implement the training programs and how to identify key areas of improvements of employees to ensure client and employee satisfaction. He/she identifies the core competencies in line with objectives of the company and strives to inculcate this into employees.
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The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
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The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The selected candidate will work with site and department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Ownership of an end to end process with a wide degree of creativity and latitude is expected.
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The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the different stakeholders of the business to ensure alignment and smooth execution of the staff plans of the planners in the team. Driving utilization and productivity improvement thru constant touch base with the same stakeholders is critical.
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The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the different stakeholders of the business to ensure alignment and smooth execution of the staff plans of the planners in the team. Driving utilization and productivity improvement thru constant touch base with the same stakeholders is critical.
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The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.
- Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information
- Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.
- Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control.
- Reviewing reports to determine basic characteristics, such as origin and report flow, format, frequency,...
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The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
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We are seeking a Senior Individual Tax Preparer to prepare and review moderately complex U.S. individual income-tax returns under the direction of the CPA firm’s tax manager or preparer-in-charge. The Senior Tax Preparer should be able to analyze source documents, identify planning or compliance issues for escalation, handle multi-state and investment-related items, and help coach junior preparers.
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We are seeking an Individual Tax Preparer to support the preparation of U.S. federal and state individual income-tax returns under the supervision and review of experienced tax professionals. The ideal candidate has practical experience preparing or assembling Form 1040 returns and understands how to organize client information, identify missing documents, and flag issues for review.
A CPA or Enrolled Agent credential is not required. Practical U.S. individual tax-preparation experience is required.
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The Senior Workforce Planner / Scheduler is responsible for developing and maintaining forecasts, hiring plans, staffing requirements, schedules, rosters, and related workforce-planning deliverables for a complex contact-center environment. The role translates historical performance, business drivers, operational assumptions, and client inputs into staffing and scheduling recommendations that support service levels, productivity, customer experience, and cost objectives.
This role requires hands-on experience with Genesys Workforce Management, strong knowledge of contact-center metrics, advanced Excel and reporting capability, and the ability to communicate clearly with clients, Operations, WFM leadership, and partner teams. The Senior...
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The Facilities Supervisor is responsible for coordinating all aspects of the equipment and infrastructure maintenance, repair, upkeep, and general supervision to include sanitation of the assigned facility or facilities within the IBEX GLOBAL organization.
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The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
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Ibex Global is currently in search of Jr. Graphic Designer to be part of our in-house Marketing and Creatives Team.
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The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
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The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
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POSITION OVERVIEW
As part of a geographically dispersed global team, the Manager of Leadership Development leads the regional execution and continuous improvement of ibex leadership development programs while contributing to global strategy, standards, and program governance. The role partners with operations, Human Resources, and learning stakeholders to build leadership capability and ensure that learning translates into stronger people leadership and operational performance.
This is a hybrid role that works remotely and onsite, as business needs require. The Manager combines strategic thinking with hands-on facilitation, coaching, program management, and functional leadership of assigned learning...
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Team: Central Genesys Cloud Team
ibex. is an elite CX outsourcer for the world’s startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.
As Senior Genesys Cloud Engineer, you will play a crucial role in designing, implementing, and maintain our contact center and unified communication platform for our clients. Your primary focus would be on Genesys Cloud CX Contact Center, along with another UC Platform.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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We are seeking an Executive Assistant to provide dedicated support to the Chief Growth Officer (CGO), Chief Legal Officer (CLO), and Chief Revenue Officer (CRO). This role acts as a trusted business partner and central coordination point for three members of the Executive Leadership Team, supporting commercial growth initiatives, legal governance activities, customer engagement programs, executive communications, and operational execution. The successful candidate will thrive in a fast-paced, global environment where priorities evolve rapidly. This position requires exceptional judgment, professionalism, discretion, and the ability to coordinate activities across multiple regions, functions, and stakeholders. The Executive Assistant will play a critical role in...
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This will be on a WFH setup (tagged in Ibex Shaw, Mandaluyong) and on a Midshift.
The Performance & BSC Reporting Analyst is responsible for managing and enabling performance reporting across technical and non-technical teams, with a primary focus on Balanced Scorecard (BSC), productivity tracking, and data quality. This role ensures that all performance data is accurate, standardized, and actionable, providing leadership and client stakeholders with clear visibility into operational performance.
The role acts as a key contributor in consolidating reporting across teams, improving existing trackers, and delivering structured insights that support performance management,...
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Evaluate customer calls and match the right technician to every job.
Responsibilities
• Evening coverage for customers and field technicians
• Assist in data collecting and analysis
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and...
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The Inside Sales Representative is focused on achieving and growing measurable sales results from an existing customer database and inbound leads. Reporting to the Director of Inside Sales, you will educate and skillfully guide customers through the buying experience while ensuring the highest level of quality, customer care, and integrity through interactions via email, phone, and live chat.
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ibex is building WFM into a growth engine, not just a support function. Our WFM services portfolio is expanding and we are looking for leader to help drive growth and enhance the current capabilities on delivering world class WFM operational excellence. We are looking for a leader who can run it like a business.
The WFM Services Principal Leader owns delivery and growth for these clients. You will make sure every placed resource and managed program performs to standard. You will also be the client-facing WFM authority who turns delivery results into expansion: more seats,...
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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Primary goals include managing the relationships with our internal team members, ensuring consistent KPI performance delivery, providing relevant performance impacting insight to Operations partners, AND coordinating with all units to ensure alignment of strategy aimed at improving performance.
**Is Data Centric
**Can run their own calls
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Primary goals include managing the relationships with our internal team members, ensuring consistent KPI performance delivery, providing relevant performance impacting insight to Operations partners, AND coordinating with all units to ensure alignment of strategy aimed at improving performance.
**Is Data Centric
**Can run their own calls
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Role
- Review incoming customer disputes, research Oracle SM (Subscription Management) module, and make accurate updates as needed to correct billing errors.
- Track and maintain upcoming customer annual increases and renewals; validate for completeness and accuracy.
- Work with and communicate effectively with peers across multiple departments