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This job is based in Tagbilaran.
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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Level 1 Customer Service Representative on site in Call center.
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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The Senior Manager for Client Services will lead and manage the operational support and strategic delivery of our PH-based accounts. This role will be instrumental in driving performance excellence, fostering strong client relationships and delivering revenue growth. The Senior Manager will partner closely with clients and internal teams to ensure service delivery meets and exceeds expectations while identifying opportunities for innovation, efficiency and account expansion.
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The Quality Analyst will serve as a Subject Matter Expert (SME) for PAL Express products, policies, and operational processes, supporting the continuous improvement and quality assurance of the organization's AI solutions. This role will be responsible for monitoring, evaluating, coaching, and optimizing AI-powered customer support channels, including Sierra AI Voice Agents and Ada Chatbot platforms.
The successful candidate will work closely with Operations, QA, Product, and Technology teams to implement process updates, validate AI responses, identify performance gaps, and ensure AI solutions deliver accurate, compliant, and customer-focused experiences. Candidates with a strong PAL operational background...
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Accounts Receivable Representative supports stores and commercial customers by managing credit accounts, monitoring payment activity, and resolving account discrepancies. This role is responsible for posting payments, authorizing purchases, managing delinquent accounts, and ensuring accurate account reconciliation through effective communication and problem-solving.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Senior Training Manager is in charge of formulating and developing training programs. He/she comes up with a strategic plan on how to implement the training programs and how to identify key areas of improvements of employees to ensure client and employee satisfaction. He/she identifies the core competencies in line with objectives of the company and strives to inculcate this into employees.
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The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
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The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The selected candidate will work with site and department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Ownership of an end to end process with a wide degree of creativity and latitude is expected.
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The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the different stakeholders of the business to ensure alignment and smooth execution of the staff plans of the planners in the team. Driving utilization and productivity improvement thru constant touch base with the same stakeholders is critical.
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The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the different stakeholders of the business to ensure alignment and smooth execution of the staff plans of the planners in the team. Driving utilization and productivity improvement thru constant touch base with the same stakeholders is critical.
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The Senior Real-Time Analyst is responsible for real-time monitoring, intraday performance management, reporting, and communication across contact-center programs, lines of business, and products. This role uses Genesys telephony and/or Genesys Workforce Management capabilities, contact-center metrics, and operational reporting to help maintain service levels, staffing alignment, schedule adherence, and a strong customer experience.
The Senior RTA serves as a key connection point between Workforce Management, Operations, Scheduling, and the client. The role requires sound judgment, strong analytical ability, excellent Excel skills, and the confidence to communicate performance trends, risks, actions, and recommendations to both internal...
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Primary goals include managing the relationships with our internal team members, ensuring consistent KPI performance delivery, providing relevant performance impacting insight to Operations partners, AND coordinating with all units to ensure alignment of strategy aimed at improving performance.
**Is Data Centric
**Can run their own calls
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
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The Lease Administration Support Specialist provides administrative and accounting support to client. This role is primarily responsible for abstracting lease documents and amendments, maintaining accurate lease data within the Tango lease management system, and supporting the Real Estate team with lease administration, budget updates, CAM reconciliations, reporting, and data management activities.
The ideal candidate will have a basic understanding of commercial leases, strong attention to detail, and experience working with lease administration and accounting-related functions.
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The employee is tasked to look for a vendor to complete the Work Order. They will be responsible for surfacing talent for numerous clients with varied needs. The employee will need to locate the address and service type to source the correct affiliate.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
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The Client Services Director will serve as the primary point of contact for the Client and is responsible for the successful operation of all programs.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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We are seeking a Senior Business Tax Preparer with strong experience preparing U.S. business tax returns, especially S-corporation returns and related individual reporting. The Senior Tax Preparer should be able to work from trial balances and general ledgers, analyze book-to-tax differences, prepare and review supporting schedules, identify shareholder-level issues, and escalate technical questions appropriately.
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We are seeking a Business Tax Preparer to support U.S. business tax compliance work, with an emphasis on small businesses and S-corporations. The role will organize client records, input tax-return data, prepare supporting schedules, roll forward prior-year workpapers, and identify missing information for review by an experienced tax professional.
The ideal candidate has practical experience with business tax returns or tax-support work. A CPA or Enrolled Agent credential is not required.
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We are seeking a Senior Individual Tax Preparer to prepare and review moderately complex U.S. individual income-tax returns under the direction of the CPA firm’s tax manager or preparer-in-charge. The Senior Tax Preparer should be able to analyze source documents, identify planning or compliance issues for escalation, handle multi-state and investment-related items, and help coach junior preparers.
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We are seeking an Individual Tax Preparer to support the preparation of U.S. federal and state individual income-tax returns under the supervision and review of experienced tax professionals. The ideal candidate has practical experience preparing or assembling Form 1040 returns and understands how to organize client information, identify missing documents, and flag issues for review.
A CPA or Enrolled Agent credential is not required. Practical U.S. individual tax-preparation experience is required.
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We are seeking a Senior Bookkeeper to manage recurring bookkeeping and month-end close activities for U.S.-based clients. The Senior Bookkeeper should be able to work independently, handle more complex reconciliations and cleanup projects, communicate directly with client contacts when authorized, and review the work of junior team members.
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We are seeking a detail-oriented Bookkeeper to support a U.S.-based client and its small-business clients. The Bookkeeper will maintain accurate accounting records, process routine transactions, complete reconciliations, organize supporting documentation, and prepare records for review and month-end reporting.
This role is well suited to someone with 1–3 years of hands-on experience in bookkeeping or public accounting who can follow established procedures, identify unusual transactions, and communicate questions clearly.
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- This role ensures stability, integrity, and day today performance of the WFM systems for their users and stakeholders, as Tier-3.
- Provides workforce management and systems engineering level Tier-3 technical support to the workforce optimization system environment that the team supports for the Global Workforce Management Organization, Planners & RTA end users they employ, along with the entire FTE population utilizing the web based Aspect application.
- The WFM Administrator Tier-3...
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- This role ensures stability, integrity, and day today performance of the WFM systems for their users and stakeholders, as Tier-3.
- Provides workforce management and systems engineering level Tier-3 technical support to the workforce optimization system environment that the team supports for the Global Workforce Management Organization, Planners & RTA end users they employ, along with the entire FTE population utilizing the web based Aspect application.
- The WFM Administrator Tier-3...
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The Senior Workforce Planner / Scheduler is responsible for developing and maintaining forecasts, hiring plans, staffing requirements, schedules, rosters, and related workforce-planning deliverables for a complex contact-center environment. The role translates historical performance, business drivers, operational assumptions, and client inputs into staffing and scheduling recommendations that support service levels, productivity, customer experience, and cost objectives.
This role requires hands-on experience with Genesys Workforce Management, strong knowledge of contact-center metrics, advanced Excel and reporting capability, and the ability to communicate clearly with clients, Operations, WFM leadership, and partner teams. The Senior...
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The Facilities Supervisor is responsible for coordinating all aspects of the equipment and infrastructure maintenance, repair, upkeep, and general supervision to include sanitation of the assigned facility or facilities within the IBEX GLOBAL organization.
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The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
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Ibex Global is currently in search of Jr. Graphic Designer to be part of our in-house Marketing and Creatives Team.
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The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
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The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
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The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
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POSITION OVERVIEW
As part of a geographically dispersed global team, the Manager of Leadership Development leads the regional execution and continuous improvement of ibex leadership development programs while contributing to global strategy, standards, and program governance. The role partners with operations, Human Resources, and learning stakeholders to build leadership capability and ensure that learning translates into stronger people leadership and operational performance.
This is a hybrid role that works remotely and onsite, as business needs require. The Manager combines strategic thinking with hands-on facilitation, coaching, program management, and functional leadership of assigned learning...
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.