This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

This job is based in Tagbilaran.

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

Level 1 Customer Service Representative on site in Call center.

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology.

The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales, service, etc.) and other customer contact methods (i.e. email; chat; fax; fulfilment; payments) for compliance to prescribed client project standards including but not limited to adherence to standards; accuracy, customer experience and contact handling efficiency through the support of at least one account of project within a portfolio...

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies.  He/She...

The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.

As a Service Level Coordinator, you will play a critical role in ensuring smooth operations and efficient utilization of resources within a dynamic BPO environment. You will be responsible for monitoring real-time metrics, identifying trends, and providing immediate support and guidance to frontline staff on site to optimize performance and meet service level objectives.

The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales, service, etc.) and other customer contact methods (i.e. email; chat; fax; fulfilment; payments) for compliance to prescribed client project standards including but not limited to adherence to standards; accuracy, customer experience and contact handling efficiency through the support of at least one account of project within a portfolio...

The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales, service, etc.) and other customer contact methods (i.e. email; chat; fax; fulfilment; payments) for compliance to prescribed client project standards including but not limited to adherence to standards; accuracy, customer experience and contact handling efficiency through the support of at least one account of project within a portfolio...

The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.

The Leadership Development (LD) Manager role is specifically designed to drive the process, practice, accountability and culture of leadership development within the site. In partnership with Operations and Support Departments, the Leadership Development Manager  plays a critical role in executing the vision of leadership development as it pertains to the campaign, the organization or both. The role of a Leadership Development (LD) Manager is to provide new and existing people leaders with core training, coaching, and development across the organization with the goal to provide the necessary skills and support enabling leaders to strategically...

The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.   - Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information - Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements. - Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control. - Reviewing reports to determine basic characteristics, such as origin and report flow, format, frequency,...

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis.  The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.

The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the different stakeholders of the business to ensure alignment and smooth execution of the staff plans of the planners in the team. Driving utilization and productivity improvement thru constant touch base with the same stakeholders is critical.

This will be Work On site in Shaw, Mandaluyong and Night Shift schedule. For a Luxury Clothing brand in the US/ Retail account The Team Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.

The Facilities Assistant will oversee the day to day monitoring, and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access and Fire Detection and Alarm Systems to ensure safety and maintain the site.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales, service, etc.) and other customer contact methods (i.e. email; chat; fax; fulfilment; payments) for compliance to prescribed client project standards including but not limited to adherence to standards; accuracy, customer experience and contact handling efficiency through the support of at least one account of project within a portfolio...

Participate in all Compliance Process of each applicants through applicant tracking system. Conduct a follow through on applicant's requirements and monitor and ensure 100% completion rate of applicants before the onboarding process and before endorsing the hires to training.

The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices.

The Recruitment Associate responsibilities include scheduling calls and interviews, maintaining candidate database and handling paperwork. Ultimately, you'll help us hire efficiently and keep our hiring process running.

Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.

This will be Work On Site in Shaw, Mandaluyong and Night Shift. You will be supporting a US client for recruiting field sales associates. Some marketing background will be a plus.

The Vendor Relationship Representative supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.

CS Support - QS Operations Analyst, QSO - Japan   Language - Bilingual English and Japanese   Are you passionate about analyzing organizational performance? Do you strive to help Client Success teams gain insight into the way they do business with our customers? Our - Quality Support Operations (QSO) team delivers insights on communication and care that help client-facing teams reimagine their training, communication, business, and organizational processes to bring efficiency and optimization to global Client Success care.

Ibex Global is currently in search of Instructional Designer to join our GLID team.

The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.

The employee is tasked to look for a vendor to complete the Work Order. They will be responsible for surfacing talent for numerous clients with varied needs. The employee will need to locate the address and service type to source the correct affiliate.

Soothe, the world's leading, on-demand wellness platform is seeking a Recruiting Specialist to acquire new talent for our rapidly growing network of contract practitioners. We need a team of highly specialized and talented wellness professionals to keep pace with current growth and maintain relationships with our vast client database. Our recruiter must have extensive experience working in the wellness industry or hospitality industry. The successful candidate will have a keen eye when reviewing resumes, professional credentials, and email communication. If you’re sharp, professional, and self-motivated, we would like to speak with you about this opportunity.

This will be Work On Site in Shaw, Mandaluyong and on a Night shift/shifting schedule. This will be supporting for one of the largest Graphic Design software platform globally.   Join our team as a Print Specialist - Design, where you'll be the key to enhancing customer satisfaction by resolving print quality and design issues. Use your expertise to bridge the gap between customers and internal teams, ensuring flawless orders and an exceptional experience every time!

This is Work From Home & Night Shift.   Our Instructional Design team is responsible for applying instructional design and development principles and processes to produce effective, engaging, and innovative programs to support our internal operations business segments. As a member of this team, you will partner to determine and propose performance improvement solutions, including training or other activities to ensure learning transfer occurs and performance gaps are met. Our design team conducts needs assessments and skills analysis for the business functions we support. We then use the analysis to design and develop training and performance-support solutions. Your primary...

We are looking for a highly organized and detail-oriented Account Scheduling Representative to join our growing operations team. In this role, you will be responsible for sourcing, vetting, and coordinating vendors (affiliates) to complete client work orders across various industries and service types. You’ll play a vital role in connecting customer needs with qualified service providers, ensuring efficient and reliable execution.

-   The Junior IT receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system. • Spots problem trends as they emerge.  Reduces overall numbers of problems through effective root cause analysis and long term fixes. • Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications. • Organizes and addresses assigned tickets in appropriate priority order. • Drives site level implementations of new pc hardware, application rollouts, and client specific ramp activities as it relates to the desktop. • Supports corporate I.T. as...

Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system. • Spots problem trends as they emerge.  Reduces overall numbers of problems through effective root cause analysis and long term fixes. • Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications. • Organizes and addresses assigned tickets in appropriate priority order.

  POSITION OVERVIEW: IBEX, a Business Process Outsourcing call center with global operations, is looking for a Director, Accounting to lead the Philippines Accounting team.  Reporting to the SVP, Controller, the Director, Accounting will be responsible for leading the accounting, tax, and payroll teams for the Company’s Philippines legal entities in support of US public company requirements.

The US Recruitment Associate will support IBEX US Recruitment by proactively and successfully sourcing & identifying prospective candidates in a high-volume, on-line based, centralized recruiting environment. In addition, he/she will ensure implementation of department’s objectives, specifically by supporting the day-to-day recruitment process.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

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An Platform and Analytics Specialist will assist with platform maintenance (primarily ATS), day to day usage, tools training, and daily reporting of the recruiting team. The Platform and Analytics Specialist will be the primary point of contact for multiple countries and their teams on common requests for tool additions (new interview guides, offer letters etc), troubleshooting (login issues, workflow assistance), and integrations (onboarding new hires through company HRIS). The role will include project and process management with a focus on process adherence.   

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

IT Site Support Technician

As part of a global team, the Leadership Development Manager provides new and existing “people leaders” with ibex core training, coaching, and development across the organization. Our goal is to provide the skills and support necessary to enable leaders to strategically balance people and performance while driving operational excellence. The Leadership Development Manager requires experience as an operation and or training manager with a comprehensive understanding of leadership, coaching, and operational concepts to ensure the transfer of skills from the classroom to the production floor, including observation and feedback sessions. This is a hybrid position works remotely and onsite. You will be part of a geographically dispersed yet tight-knit...