This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
This job is based in Tagbilaran.
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
Level 1 Customer Service Representative on site in Call center.
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
The Senior Manager for Client Services will lead and manage the operational support and strategic delivery of our PH-based Healtcare accounts. This role will be instrumental in driving performance excellence, fostering strong client relationships, and delivering revenue growth. The Senior Manager will partner closely with clients and internal teams to ensure service delivery meets and exceeds expectations while identifying opportunities for innovation, efficiency, and account expansion.
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
As a Service Level Coordinator, you will play a critical role in ensuring smooth operations and efficient utilization of resources within a dynamic BPO environment. You will be responsible for monitoring real-time metrics, identifying trends, and providing immediate support and guidance to frontline staff on site to optimize performance and meet service level objectives.
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.
- Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information
- Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.
- Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control.
- Reviewing reports to determine basic characteristics, such as origin and report flow, format, frequency,...
The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results.
The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
We are seeking a Site Planning Engineer to join our Network & Infrastructure Engineering (N&IE) team. In this role, you will be responsible for supporting the planning, design, and delivery of physical data center capacity including space, power, and layout optimization – across our global data center footprint.
You will collaborate closely with Engineering Team, Capacity Management, and Data Center Technicians to drive efficient, standardized, and timely deployments that align with both technical and business objectives. This position plays a critical role in advancing Next Generation Network (NGN) initiatives across all...
Will be responsible for overseeing all areas and aspects of the Amazon Code of Conduct (COC) process, by ensuring employees do not violate greater than 6 consecutive days, Greater than 60 hours per week, greater than 12 hours per day. Individuals will collaborate with the operations team to drive and deliver compliance on a day-to-day basis.
This is Work From Home until notice tagged in Shaw, Mandaluyong site & Night Shift.
Description:
Our Instructional Design team is responsible for applying instructional design and development principles and processes to produce effective, engaging, and innovative programs to support our internal operations business segments. As a member of this team, you will partner to determine and propose performance improvement solutions, including training or other activities to ensure learning transfer occurs and performance gaps are met. Our design team conducts needs assessments and skills analysis for the business...
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
This is Work On Site in Shaw, Mandaluyong & Night Shift.
Our client is currently looking for Customer Care Agent. This would be for a Data Center Global Client. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing
The Client Services Director will serve as the primary point of contact for the Client and is responsible for the successful operation of all programs.
This will be Work On Site in Shaw, Mandaluyong and Night Shift.
You will be supporting one of the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment.
The Facilities Admin Assistant will over see the day to day monitoring, and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access and Fire Detection and Alarm Systems to ensure safety and maintain the site
Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance
**Is Data...
The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.
- Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information
- Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.
- Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control.
- Reviewing reports to determine basic characteristics, such as origin and report flow, format,...
The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices.
The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results.
Our client has an opening for a BRIGHT, OUTGOING PERSONALITY to fill a crucial full-time seat of a DISPATCHER in our service department! This person has an important role and must thrive in a fast-paced office environment handling a high volume number of calls, texts, and emails with both our field staff and our valuable clientele. We take pride in respecting one another while mixing lots of fun and jokes throughout your busy work day.
Administers both government mandated and company initiated benefits at the Corporate and/or Site level. Likewise, ensures that all benefits administered are consistent to their corresponding status and level and on certain occasion, escalates special cases to the HR Leaders for further evaluation and approval.
Safety Officer refers to any employee/worker trained and tasked to implement occupational safety and health programs in the workplace in accordance with the provisions of the standards and shall be synonymous to the term “Safety Man” as used in these standards.
Compliance Analysts or SSF provides independent, reasonable objective assurance and recommendations to add value and improve operational controls. The Compliance Analyst is expected to constructively work with the Operations, Client Service and other departments to improve internal controls across the organization.
The Compliance Analyst will be responsible for performing assigned internal audit projects, as part of the overall internal audit plan approved...
The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
Facilities supervisors oversee building maintenance, safety, and operations. They manage staff, coordinate repairs, and ensure a well-functioning and safe facility. Responsibilities include budgeting, equipment maintenance, and compliance with regulations to create a conducive work environment.
We are seeking a highly skilled and creative AI Agent Conversation Designer/Engineer to join our team and help shape the next generation of customer experience through intelligent virtual agents. This role sits at the intersection of conversation design, user experience, AI/NLP technologies, and CX strategy. You will be responsible for crafting natural, engaging, and effective conversations for AI-powered customer service bots, and for building the logic, flows, and backend integrations that power them.
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
The Tax Accountant will be responsible for preparing and reviewing federal and state
tax returns, supporting clients with tax planning, and ensuring compliance with U.S. tax
regulations. The ideal candidate is detail-oriented, highly organized, and experienced in
U.S. taxation
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
Ibex is seeking a recruitment coordinator to acquire new talent for our rapidly growing network. We need a team of highly specialized and talented professionals to keep pace with current growth and maintain relationships with our vast client database. Our recruiter must have extensive experience working in the recruitment and sourcing industry. The successful candidate will have a keen eye when reviewing resumes, professional credentials, and email communication. If you’re sharp, professional, and self-motivated, we would like to speak with you about this opportunity.
The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
Facilities supervisors oversee building maintenance, safety, and operations. They manage staff, coordinate repairs, and ensure a well-functioning and safe facility. Responsibilities include budgeting, equipment maintenance, and compliance with regulations to create a conducive work environment.
The Manager, Financial Systems will work under the direction of the Sr. Director, Financial Systems and support the Company’s Workday implementation and post go live administration. The ideal candidate will have an extensive background in financial systems, accounting, FP&A, project management, and/or prior experience implementing or administering Workday or other ERP systems
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.