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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job is based in Tagbilaran.
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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Level 1 Customer Service Representative on site in Call center.
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Sr. Operations Manager is responsible for managing performance of the Operations Managers, its team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She will ensure optimum productivity and service level goals are maintained at all times. The successful candidate will maintain an excellent working relationship with clients while continuously striving to improve the level of overall service provided.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
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The Sr. Operations Manager is responsible for managing performance of the Operations Managers, its team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She will ensure optimum productivity and service level goals are maintained at all times. The successful candidate will maintain an excellent working relationship with clients while continuously striving to improve the level of overall service provided.
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This will be Work On Site in Shaw, Mandaluyong and Night Shift.
You will be supporting one of the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
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The IT Site Support Technician should possess strong pc troubleshooting, break-fix, and problem-solving skills in maximizing the uptime of the PCs, phones, agent software on the desktop, and site infrastructure for the assigned call center. Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center.
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The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The selected candidate will work with site and department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Ownership of an end to end process with a wide degree of creativity and latitude is expected.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Project Manager, Legal will support the day-to-day execution of a multi-workstream program to modernize legal operations (vendor contracts), with primary focus on the end-to-end vendor lifecycle (vendor onboarding/KYS, vendor contract review, workflow standardization, and operational governance). Working under the strategic direction of the Project Owner, this role applies Lean Six Sigma and change management practices to improve cycle time, quality, compliance, and stakeholder experience across Legal, Procurement, Finance, Security/Compliance/Privacy, IT, and business partners.
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This is Work From Home tagged in Shaw, Mandaluyong site & Night Shift.
An experience with Articulate Storyline and corporate/BPO setting is required.
Description:
Our Instructional Design team is responsible for applying instructional design and development principles and processes to produce effective, engaging, and innovative programs to support our internal operations business segments. As a member of this team, you will partner to determine and propose performance improvement solutions, including training or other activities to ensure learning...
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The Human Resources Manager is responsible for aligning business objectives with employees and management in the designated geographic area or site(s). The position serves as a consultant to management on human resource-related issues. The HR Manager acts as an employee champion and change agent. The role assesses and anticipates HR-related needs. Communicating needs proactively with our HR department and business management, the HR Manager seeks to develop integrated solutions. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. This role supports best practices in all areas of human resources, including but not limited to: benefit...
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IBEX is seeking a focused and results-oriented Talent Mobility Specialist to join our team. The Talent Mobility Specialist reports directly to the Manager, Talent Mobility. Together, they are responsible for guiding hiring managers and candidates through ibex's selection process, performing full lifecycle recruiting, and maintaining excellent relationships with hiring managers, candidates, and the community. The Talent Mobility Specialist works closely with the Manager and Senior Specialist to carry out all administrative functions related to recruiting for the United States. He or she will also develop and implement recruiting strategies utilizing a variety of recruiting methods, including advertising, community networking, and...
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A key member of the finance team responsible for end-to-end finance operations and month-end
close. The role owns the close, reporting and reconciliation work, while remaining hands-on with
transactional accounting (AR, AP, payroll) as part of a small high performing team. Expected to
operate to the same standard as an onshore team member, with direct accountability for accuracy,
timeliness, and process ownership.
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Drives Operational Excellence and ensures the efficiency and effectiveness of his/her direct reports. Supervisor also resolves work performance deviation and help each team members motivated, productive and high performing. Collaborate with stakeholders to establish strong partnership and propel hiring performance.
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Provides the necessary assistance in labor/employment issues and concerns. Manages and reviews all HR communication material (such as announcement, policies) to ensure consistency, clarity and effective branding of employee services.
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The Trainers are responsible for planning, preparing, and delivering training to ibex customer services agents using diverse learning methodologies including classroom instruction in a learner-led environment, active classroom techniques, small and larger group activities and self-directed learning.
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The Quality Analysts are responsible for providing one-on-one feedback to advisors. This position is also responsible for interfacing with peers and team managers on best practice and advisor evaluations. Participates in Client and Management meetings and conference calls.
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Our Instructional Design team is responsible for applying instructional design and development principles and processes to produce effective, engaging, and innovative programs to support our internal operations business segments. As a member of this team, you will partner to determine and propose performance improvement solutions, including training or other activities to ensure learning transfer occurs and performance gaps are met. Our design team conducts needs assessments and skills analysis for the business functions we support. We then use the analysis to design and develop training and performance-support solutions. Your primary goal is to ensure learning transfer occurs and to successfully address...
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. This is an open position for all locations.
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The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
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The IT Site Supervisor serves in a lead role for performing complex technical work in the support of servers, applications, and databases, and site infrastructure for the location. This position interfaces with corporate networks, PBX, Windows administration, database, and application teams in addressing specific problems/issues encountered within the location. Responsible for leading the IT Site Support Technicians in addressing specific problems encountered at your assigned call center.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
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We have an opportunity for an experienced GL Accountant to join our accounting team. This is a hands-on role sitting at the heart of our month-end close and reporting cycle. You will be responsible for a broad range of general ledger activities, working closely with senior finance staff and other departments to keep our books accurate, timely, and audit-ready. If you enjoy variety, take pride in clean numbers, and want to grow within a structured finance function, this could be a great next step for you.
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This will be on a WFH setup (tagged in Ibex Shaw, Mandaluyong) and on a Midshift.
Job Title: Supply Services Reporting Analyst
Role Summary
The Supply Chain & Connectivity Reporting Analyst is responsible for managing reporting and tracking for Goods & Services and Connectivity circuits, with a focus on purchase orders, financial tracking, and operational reporting. This role ensures that data related to procurement, cash flow, and invoice payments is accurate, timely, and aligned with business and client requirements.
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This will be on a WFH setup (tagged in Ibex Shaw, Mandaluyong) and on a Midshift.
Job Title: Business Performance Reporting Analyst
Role Summary
The Performance & BSC Reporting Analyst is responsible for managing and enabling performance reporting across technical and non-technical teams, with a primary focus on Balanced Scorecard (BSC), productivity tracking, and data quality. This role ensures that all performance data is accurate, standardized, and actionable, providing leadership and client stakeholders with clear visibility into operational...
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The Facilities Admin Assistant will oversee the day-to-day monitoring and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access, and Fire Detection and Alarm Systems to ensure safety and maintain the site.
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We are looking for HUNGRY, HUMBLE, and SMART Sales Representative!
The Inside Sales will proactively contact potential and existing customers to promote, explain, and sell home services and membership programs. This role focuses on building rapport quickly, uncovering needs, presenting value clearly, and closing sales over the phone.
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Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance
**Is Data...
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This will be Work On Site in IBEX Alabang, and on a Night Shift.
The Knowledge Base Content Specialist is responsible for maintaining accurate, clear, and up‑to‑date knowledge base articles that support contact center agents and internal stakeholders. This role focuses on executing content updates based on approved changes, ensuring articles follow established standards, and supporting rapid updates during operational changes or incidents.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
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The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results.