The Quality Assurance Representative is responsible for reviewing the quality of services delivered by Vendors / Associates to clients. They are a point of reference for the client representative in the event of any
technical or performance issues.

• Review quality of work completed by Vendors/Associates using remote viewing methods
• Proactively identify and escalate issues to Operations Manager as required
• Follow-up on customer inquiries
• Manage all entries in our databases and ensures consistency and accuracy
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned

Professional Skills

• Customer Service – Proficient
• Verbal Communication – Proficient
• Written Communication – Proficient
• Teamwork – Proficient
• Negotiation – Proficient
• Organizational Awareness – Proficient
• Learning Agility – Proficient
• Analysis – Proficient
• Process Orientation – Proficient
• Prioritization – Proficient

Role Specific Skills
• Computer Skills: Proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook, and databases

People Management Skills
• This is an individual contributor role

Qualifications

Minimum Qualifications
• Undergraduate degree (or equivalent experience)
Other Relevant Qualifications
• Previous customer service / quality assurance experience
• Experience in a trade