Ibex Global is currently in search of Instructional Designer (People Development) to join our GLID team.

Planning and Analysis

• Identifies training needs and, in collaboration with training leads, develops short-term and long-term professional development, knowledge, skills, and behavioral training for Ibex trainers.
• Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, and trainers.
• Analyzes and identifies learning and development needs of the ibex training members that respond to current and future business needs in partnership with stakeholders (managers, leaders)

Design and Development

• Create SMART objectives for learning or performance for Ibex trainers.
• Create flexible and innovative learning People development programs using digital tools
• Create a learning evaluation plan based on Kirkpatrick’s four levels of evaluation methods
• Creates, organizes, and plans a comprehensive development and training plan including functional skills and technical knowledge training to fulfil training member’s specific needs to maintain or improve job skills.
• Creates and/or acquires training procedure manuals, guides, and course materials.
• Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.

Implementation

• Deliver instructor- led, virtual or onsite classes, presentation and demonstrations for trainers using Adult learning theories
• Collaborate closely with training leaders to ensure strategies and People Development programs are applied in a standard manner across sites
• Drive utilization of trainer learning solutions
• Coordinates training learning sessions by determining and securing date, time, location, speaker, and number of participants; and maintains learning session schedules
• Evaluates program relevancy and accuracy through assessments, surveys, and feedback and monitors the process and impact of training on learning and on-the-job performance.

Project Management

• Communicate all People Development project-related updates to all stakeholders
• Create and maintain a comprehensive project documentation using IBEX’s action registry

Education/Experience:

• Bachelor’s Degree in related fields, preferred
• 4 years related experience or equivalent combination of education and experience in a call center environment
• Knowledge and skills in:
• Training needs analysis, methods and procedures
• Processes and standards for planning and implementing instructional design and development
• Instructional technology media and materials development and implementation principles
• Learning theory, knowledge of Mager’s instructional objectives and Bloom’s taxonomy, mandatory
• Instructional strategies, curriculum standards and assessments
• Process mapping and visual display design principles
• Excellent written and communications skills, mandatory
• Must have proficiency with various software application programs including MS Office
• Prior experience in adult classroom instruction and curriculum design
• Prior customer service or call center environment experience
• Knowledge of creative training techniques, adult learning, and accelerated learning
• Ability to analyze data and ascertain needs, linking training and design to performance and operational processes
• Thorough knowledge of technical business environment for one or more products or processes
• Possesses a collaborative working style and the ability to work independently and in a team environment
• Highly organized and detail oriented
• Ability to meet project deadlines
• Ability to work with and lead a team
• Ability to work a flexible schedule
• Occasional travel required.
• Project Management experience