The IKB Writer is responsible for the ongoing governance of a knowledge base, including its overall health and best practices. He/She should encourage correct and widespread usage of the IKB, create guidelines for what information is captured and by whom, and how to keep it from growing stale.

The IKB Writer holds a full-time position within the Global Learning Innovation and Design (GLID) Team - Training and Development Group and reports to the Instructional Design Manager.

• We are looking for a seasoned technical writer who is passionate about breaking complex processes down into easy-to-follow steps

  • Bachelor’s degree or equivalent experience in content writing.
  • Experience independently creating engaging online articles, guides and user support content.
  • Experience and demonstrated competency with writing and graphics tools and apps, including online platforms
  • Deep understanding of applying formatting (headers, bolding, icons, lists, tables, screenshots) to make the most important points standout
  • Ability to analyze data (KPI, Quality, searches, views), identify areas for improvement and create innovative solutions
  • Ability to learn new knowledge and skills quickly, a penchant for self-development
  • Ability to work effectively and collegially with all team members and stakeholders such as Training, Operations, Quality and clients.
  • Has the mindset needed for team success – service orientation, collaboration and creating a positive work climate.
  • Enjoys a varied pace of working and copes well under pressure.
  • Aligned with the Ibex Core Values of Respect, Integrity, Transparency and Excellence
  • Willing to work on a shifting schedule.
  • Will be tagged on Paranaque IBEX site.
  • Work from home setup.

   

  Desired Qualifications

  • Experience with a knowledgebase as a writer and administrator.
  • Understanding of Search Engine Optimization
  • Experience creating video tutorials
  • Experience leading a team
  • Functional understanding of adult learning principles

Minimum Qualifications

• Must have completed TiVo Training
• Strong writing ability
• Familiarity with editing strategies and processes
• Demonstrated spelling/grammar skills
• Demonstrated Organizational skills.
• Demonstrated Self-Management Skills
• Demonstrated Time Management Skills
• Demonstrated Multitasking skills.
• Demonstrated Communication skills, both verbal and written
• Demonstrated Multitasking skills.
• Demonstrated Communication skills, both verbal and written.
• Demonstrated Interpersonal skills
• Demonstrated knowledge in:
  • Windows XP
  • MS Word
  • MS Excel