The Vendor Relationship Representative supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.

• Develop and maintain positive vendor relations to ensure superior customer satisfaction

• Receive and handle customer calls and email requests for services

• Manage the scheduling and complete on of all services assigned by customers

•  Manage real- me inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries

•  Identify, research and resolve customer issues using the company’s web-based systems and databases

•  Source new vendors to perform required services, as needed

•  Resolve or escalate all disputes or un-satisfied service confirmations

• Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the dura on of the relationship

•  Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers

•  Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in-person

• Enter information into our database and ensure consistency and accuracy

• Be able to educate clients on the benefits of the Lessen service offering

• Resolve most/all client and Affiliate issues without escalation

• Remain on the queue and address all requests

• Provide creative solutions to meet client needs and maximize value

• Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client

•  Provide management with recommendations to changes in procedures, as needed

• Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook

• 3+ years work experience

• Account Management experience a plus