Ibex Global is currently in search of Instructional Designer to join our GLID team.

The Instructional Designer – eLearning manages all steps in the project lifecycle: from Project Initiation to Project Closure. The work includes, but may not be limited to:

Analysis

o Identify the client’s problem and resource availability/ limitations as well as profile of target learners

o Gather information and course elements from members, internal departments, SMEs (subject matter experts), research institutions, and other sources

o Analyze content and identify primary and secondary learning objectives

Design

o Create branded templates for content: from decks, onepagers to simulators

o Brainstorm on and select the design elements fit for the project requirements

o Generate ideas on activities, gamification, story-telling and assessment

o Select optimum design and development process considering available resources and deadlines o Design storyboards in collaboration with subject matter expert

Development

o Develop according to agreed development process (ADDIE, SAM)

o Develop content elements such as images, videos, audio using Adobe Creative Suite, Audacity and other multimedia tools

o Develop scenarios and associated stories and dialogue scripts

o Create or put together the e-Learning content using software such as using software such as Adobe Captivate, Articulate Storyline

o Apply gamification and scenario-based learning in materials

o Ensure contents are peer reviewed and approved internally before presenting to client o Apply agreed upon revisions, if any

o Administer several functions of IBEX Global’s Training Management System (TMS) such as course creation, uploading content, creating assessments and setting up course restrictions (e.g. passing grades)

• Utilize knowledge of LMS capabilities to recommend delivery strategies that yield a rich, meaningful, and dynamic end-user experience.
• Assist in ensuring target learners have access to the course o Create promotional materials to announce new courses and encourage course completion

Project Management

o Collaborate with stakeholders in all stages of the project, ensuring proper and timely communication

o Create and maintain a comprehensive project documentation

o Ensure tasks and project deliverables are executed and submitted on agreed schedule

o Report utilization of materials within the duration of project timelines

o Secure project acceptance and closure

The Instructional Designer, as a key member of the GLID team also supports internal business processes:

o Innovation – support and work on GLID strategic and innovation plans and initiatives

o Learning – ensure continuous development of skills or acquiring new skills; stay updated on technology and industry news and trends

o Internal Processes – support GLID and Ibex processes, policies and guidelines.

• Bachelor’s Degree in related fields, preferred
• 4 years related experience or equivalent combination of education and experience in a call center environment
• Training needs analysis, methods and procedures
• Process mapping and visual display design principles
• Excellent written and communications skills, mandatory
• Must have proficiency with various software application programs including MS Office
• Prior customer service or call center environment experience

Work Location: Any preferred IBEX site

Work Setup: Work from Home

Schedule: Night shift