As part of a global team, the Leadership Development Manager provides new and existing “people leaders” with ibex core training, coaching, and development across the organization. Our goal is to provide the skills and support necessary to enable leaders to strategically balance people and performance while driving operational excellence. The Leadership Development Manager requires experience as an operation and or training manager with a comprehensive understanding of leadership, coaching, and operational concepts to ensure the transfer of skills from the classroom to the production floor, including observation and feedback sessions. This is a hybrid position works remotely and onsite. You will be part of a geographically dispersed yet tight-knit team supporting leaders across the globe.

Skills

• Possess strong presentation and group facilitation skills, demonstrating knowledge of adult learning principles; adjusting teaching style to meet the needs of students

• Work both independently and as part of the team while understanding the necessity for communicating and coordinating work efforts with other employees and support groups

• Work effectively and efficiently on multiple projects; organize and prioritizes work to meet tight deadlines with a high degree of detail

Desired:

• Leadership Development background in a BPO setting is highly preferred

• Training/Facilitation experience in Call Center space in a managerial capacity is a plus

• Amenable to work in graveyard schedule

• Willing to work in hybrid set-up

• Must be willing to work in Davao City