• Answer dedicated accounting phone line to assist customers, field professionals, and trade departments in applying payment to customers’ accounts, updating payment information, and addressing questions surrounding invoices, customer financing, etc.

• Monitor shared email/voicemail/text accounts and take necessary action to follow-up and resolve.

• Manage residential and customer accounts for billing issues, payment terms, applying open credits, processing application for net 30-day terms, and third-party work order portals, where applicable.

• Contact customers to collect past due balances and assist with legal mediation of doubtful accounts.

• Post customer payments (ACH, credit card, cash, checks). Prepare cash and check deposits for bank.

• Process and reconcile credit card payments (including refunds).

• Print and mail customer statements and invoices upon request.

• Process COIs, W-9s, and Lien Waivers upon request.

• Assist with month-end clean-up and bank reconciliations.

• Follow internal procedures and recommend improvements.

• Effectively communicating with team members and customers regarding accounting questions, assisting with month-end procedures, and general administrative tasks.

  Associate or bachelor’s degree in accounting or relevant field.

·       Minimum of two (2) years of accounting experience (Accounts Receivable or Bookkeeping).

·       Proficient in accounting software and Microsoft Office Suite.

·       Excellent organizational skills with the ability to prioritize and meet deadlines in a fast-paced environment by exhibiting exceptional time management.

·       Critical thinking, reasoning, analysis, and problem-solving skills.

·       Ability to effectively communicate (face-to-face, via telephone, email, and presentation skills) within the accounting department and cross functionally.

·       Provide exceptional customer service, adjusting the communication style as needed to ensure the best customer experience is provided.

·       Consistently maintains a professional and courteous manner.

·       Regular attendance, punctuality, and adherence to work schedule.

·       Ability to work independently and as part of a team.