`Contract Operations & Data Management - Manager 

Opportunity Snapshot 

Digital Realty seeks an agile professional for the Contract Operations & Data Management - Manager position within the Legal organization. This role is responsible for overseeing the abstraction, management and optimization of contract data and processes, ensuring high levels of accuracy, accessibility, and compliance. The Contract Data Manager also supports contract process improvement, contract database management, operations support, data maintenance, domain stewardship, data reporting, and continuous improvement through automation and innovation. 

The Role 

• Contract Data Management & Maintenance:  

• Oversee the organization, abstraction, storage, and retrieval of contract data and legal documentation to ensure it is easily accessible and well-maintained.  

• Monitoring and supervision of data saved automatically into contract lifecycle management (CLM) system ensuring accuracy of data and accurately inputting customer contract information into databases or software systems including details such as contract start and end dates, terms and conditions, pricing information, and any relevant customer details for customers. 

• Accurately inputting vendor contract information into databases or software systems (such as a CLM system), including details such as contract start and end dates, terms and conditions, pricing information, and any relevant details for non-standard vendor agreements. 

• Process all changes to contract data records in contract data management system on contract status, including metrics such as renewal rates, contract value, and any issues or trends observed, ensuring updates are made in a timely and accurate manner. 

• Ensure all contract data is maintained with high levels of accuracy, consistency, and reliability, in alignment with company-wide data governance processes. 

• Identify and rectify any data entry errors or inconsistencies to uphold the highest standards of data integrity.  

• Support the maintenance of contract data model definitions in the system.  

• Support data quality monitoring initiatives, ensuring systematization in the tool.  

• Identify dependencies between data, processes and systems.  

• Maintain the data dictionary up-to-date to ensure consistent data definitions and usage across the organization. 

• Contract Operations Support:  

• Knowledge management of contract landscape, acting as the first point of contact for any CLM/contract-related questions, including regarding contract hierarchy, correct contract template selection, validating data in the system and managing data access. 

• Support the contracting process with queries and manage signature and storage processes, ensuring contract data is well abstracted through the process. 

• Compliance: 

• Maintain strict adherence to internal business process SLAs, guaranteeing contract data and reporting are completed appropriately within designated timeframes. 

• Comply with data protection regulations and company policies regarding the secure and confidential handling of customer information. 

• Collaboration:  

• Support the wider contract management team as needed, contributing to the overall effectiveness and collaborative environment.  

• Work closely with other teams to ensure integrated management of contract domain data and support organizational goals.  

The Requirements 

• Associate’s degree required; education or relevant certifications in Business Administration, Legal, Information Systems, or related fields are a plus. 

• Strong communication skills, with proficiency in both written and verbal. 

• Language requirements: English and at least one of the following: Spanish, German, Dutch or French. 

• Experience with contract management or as paralegal is preferred, with a proven track record of meeting internal service level agreements (SLAs). 

• Ability to handle data update requests promptly and with a high degree of accuracy and attention to detail. 

• A collaborative team player who is adaptable and capable of working effectively in a dynamic environment. 

• Desirable proficiency with contract lifecycle management (CLM) platforms, and a solid understanding of data management practices.