Will be responsible for overseeing all areas and aspects of the Amazon Code of Conduct (COC) process, by ensuring employees do not violate greater than 6 consecutive days, Greater than 60 hours per week, greater than 12 hours per day. Individuals will collaborate with the operations team to drive and deliver compliance on a day-to-day basis.

• Strong knowledge of Microsoft excel
• Knowledge of Code of Conduct Policy
• Strong communication skills
• Flexibility to work assigned schedule as part of a team.

• Identify agents who are close to violating the work hours requirements
  and flag them to relevant site leaders.
  • Check and validate agents schedule and schedule adherence.
  • Send interval reports to the various regions and operations team
  regarding COC prevention updates.
  • Follow up with the operations teams on the reports shared daily to
  ensure compliance to proposed changes to schedules.
  • Assisting with login out agents who are at risk of violating COC hours
  breach.
  • Calibration with various departments to validate data regarding COC
  and reports.
  • Assist with team and relationship building across regions and
  departments