The Compensation and Benefits Administrator is responsible for the accurate and timely administration of pay and benefits programs for all employees across BPO accounts and support functions. This role ensures compliance with company policies, government regulations, and client requirements while supporting employee engagement through efficient and transparent compensation and benefits processes.

• Administers both government mandated and company initiated benefits at the Corporate and/or Site level. Likewise, ensures that all benefits administered are consistent to their corresponding status and level and on certain occasion, escalates special cases to the HR Leaders for further evaluation and approval.
• Maintains a record of all Compensation and Benefits employee movement such as promotion, regularization, and merit increase / salary adjustments
• Handles HR information system and maintains all 201 files 
• Partners with Operations and other concerned Department in solving employee benefits issues.
• Provides ongoing training for new processes and policies for all employees, fielding any questions or concerns
• Communicates regularly with Corporate HR department, maintaining knowledge of challenges, areas of improvement, and any concerns.
• Accountable for all decisions, actions, and directives with respect to job responsibilities.
• Follow up in a timely manner to ensure internal customer satisfaction
• Make recommendations to implement improved processes
• Knowledge, understanding, compliance, and enforcement of all applicable Federal and Local laws and regulations.
• Knowledge, understanding, and compliance with company policies and procedure
• Provide feedback to management concerning possible problems or areas of improvement in their respective functions
• Perform other duties as assigned by management.

• Bachelor's Degree
• 2 years of related experience is required.  Experience in handling C&B for a BPO or Call Center company is a plus
• Proficient personal computer skills, including Microsoft Office. Human Resource Information System (HRIS) experience preferred.
• Ability to maintain the highest level of confidentiality.
• Ability to complete work with a high level of accuracy and attention to detail.
• Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment.
• Ability to adapt to a flexible schedule including graveyard shift
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.Ability to work on flexible shift including graveyard schedule.