Our client is one of the fastest growing companies in the real estate services industry.  Our
proprietary technology platform provides clients with portfolio dashboards, the ability to review
and approve project estimates, check in on project progress in real time and pay vendors all in
one place!  But we aren’t just a tech company.  We are also a property service delivery company
offering renovations, turns and maintenance to residential and commercial clients. Our client
recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery
company. The new combined national footprint will serve more than 250,000 properties,
facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000
renovation and turn projects per year. Our client has quickly evolved from exciting startup to valued
partner, delivering scalable and turnkey property services to our clients.
The Vendor Relationship Representative supports the department by facilitating, developing and
contributing to effective relationships with suppliers and vendors. Is able to work with general
supervision.

• Develop and maintain positive vendor relations to ensure superior customer satisfaction
• Receive and handle customer calls and email requests for services
• Manage the scheduling and completion of all services assigned by customers
• Manage real-time inquiries while keeping track of and responding to commitments to follow up
  with customer/vendor inquiries
• Identify, research and resolve customer issues using the company’s web-based systems and
  databases
• Source new vendors to perform required services, as needed
• Resolve or escalate all disputes or un-satisfied service confirmations
• Maintain open communication with Vendors in a manner that adheres to all contracts and
  agreed upon Scope of Work throughout the duration of the relationship
• Provide market intelligence feedback to maximize customer satisfaction and to ensure
  strategies and policies are in place to attract and retain customers
• Provide information to supervisors, co-workers, and subordinates by telephone, in written
  form, e-mail, or in-person
• Enter information into our database and ensure consistency and accuracy
• Be able to educate clients on the benefits of the client's service offering
• Resolve most/all client and Affiliate issues without escalation
• Remain on the queue and address all requests
• Provide creative solutions to meet client needs and maximize value
• Contribute to special projects and continuous improvement initiatives, as requested by
• Operation’s management or the client
• Provide management with recommendations to changes in procedures, as needed

• Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook
• 3+ years work experience
• Account Management experience a plus
• #IND1