This is for a Hybrid Setup in Shaw, Mandaluyong & Night Shift.

Team leadership and management

·       Supervise the daily activities of the AR and collections team, providing guidance, coaching, and performance feedback.

·       Manage workload and ensure the team is on track to meet key performance indicators (KPIs), such as Days Sales Outstanding (DSO) and collection targets.

·       Lead the training and development of team members on new policies, procedures, and systems.

·       Handle the hiring and onboarding of new staff for the department. 

Collections strategy and execution

·       Develop, implement, and maintain effective collections strategies and procedures to maximize cash collections and reduce delinquency.

·       Monitor accounts receivable aging reports to identify overdue accounts and follow up as necessary.

·       Handle escalated customer inquiries and complex collection issues with a customer-focused approach.

·       Negotiate payment plans and resolve billing disputes with customers. 

Process improvement and compliance

·       Ensure that all collection activities and AR processes comply with company policies, accounting standards, and legal regulations.

·       Identify opportunities to streamline AR and collections processes, often through system enhancements and automation.

·       Work with cross-functional teams, including Sales and Customer Service, to resolve billing discrepancies and improve the customer experience.

·       Review credit memo and write-off requests for accuracy before final approval. 

Reporting and financial analysis

·       Prepare and present financial reports to senior management on the status of accounts, collection activities, and team performance.

·       Assist in month-end and year-end closing processes related to accounts receivable.

·       Contribute to cash flow forecasting and reporting.

·       Provide analysis to evaluate credit risk for new and existing customers. 

Required skills and qualifications

·       Proven experience in an AR or collections role, with prior experience supervising a team.

·       Strong understanding of accounting principles and billing procedures.

·       Advanced proficiency in accounting software (such as Microsoft Dynamics Finance & Operations), ERP systems, and Microsoft Excel.

·       Strong analytical, problem-solving, and time-management skills.

·       Exceptional communication and negotiation skills for effective interaction with clients and internal stakeholders.