DUTIES AND RESPONSIBILITIES:

• Manage a team of Instructional Designers
• Responsible for overall execution of Instructional Design initiatives including but is not limited to SBL rollout, e-learning implementation, process documentation.
• Coordinates with company leaders for execution of ID Initiatives
• Conducts program and company-wide needs assessments to identify training needs.
• Audits the effectiveness of Training and Development initiatives and makes adjustments/recommendations accordingly.
• Designs, develops, audits systems and processes that track and assess training outcome
• Designs and develops appropriate learning programs/curricula in a variety of formats to support learning and meet both the business and employee development needs.
• Designs and develops appropriate leadership and management development programs
• Develops training needs analysis, project management, course development and training evaluation projects utilizing multimedia technology and authoring tools.
• Facilitates learning programmes and interventions where appropriate to do so
• Ensures quality management standards and practices are implemented and adhered to at all times
• Establish and develops company’s eLearning Strategy
• Designs, develops and delivers workshops and training to trainers and employees in the use of instructional technologies and educational best practices
• Submits weekly and monthly reports, maintains records, as appropriate

Demonstrated Leadership skills

• Ability to manage multiple projects that run simultaneously
• Demonstrate awareness of the politics of evaluation.
• Develop and monitor a tactical plan.
• Insure the application of instructional design principles.
• Evaluate training and performance interventions
• Apply business skills to the training function
• Bachelor’s Degree in related fields, preferred
• 4 years related experience or equivalent combination of education and experience in a call center environment

Knowledge and Skills in

• Training needs analysis, methods and procedures
• Processes and standards for planning and implementing instructional design and development
• Instructional technology media and materials development and implementation principles
• Learning theory, knowledge of Mager’s instructional objectives and Bloom’s taxonomy, mandatory
• Instructional strategies, curriculum standards and assessments
• Excellent written and communications skills, mandatory
• Must have proficiency with various software application programs including MS Office
• Knowledge of creative training techniques, adult learning, and accelerated learning
• Possesses a collaborative working style and the ability to work independently and in a team environment
• Highly organized and detail oriented
• Ability to meet project deadlines
• Ability to work with and lead a team
• Ability to work a flexible schedule
• Occasional travel required.

Management experience in learning or similar function

• Process mapping and visual display design principles
• Prior experience in adult classroom instruction and curriculum design
• Prior customer service or call center environment experience
• Ability to analyze data and ascertain needs, linking training and design to performance and operational processes
• Thorough knowledge of technical business environment for one or more products or processes