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The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
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Provide shared augment capacity across the client's Training and Quality functions, supporting BAU activities, projects, and continuous improvement across both areas.
The role will flex between Training and Quality based on business priorities, providing additional capacity and independently progressing assigned initiatives where needed.
This role is designed to complement existing Training and Quality roles rather than replace or duplicate their core ownership. Some responsibilities will intentionally overlap with Trainers, Quality Specialists, and Quality Analysts, with the Senior Training & Quality Specialist providing additional capacity, collaboration, and support based on agreed priorities.
As a senior individual...
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The RTA Supervisor will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The selected candidate will work with site and department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Ownership of an end to end process with a wide degree of creativity and latitude is expected.
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Responsible for IT inventory/asset management for assigned region.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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To protect organizational systems by monitoring, detecting, investigating, and responding to security threats while supporting compliance and continuous improvement of security operations.
This role is part of the IT Security team and is responsible for supporting day-to-day security operations, monitoring security tools, performing threat analysis, and assisting in the implementation of security controls and compliance requirements.
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We are seeking a detail-oriented and proactive Senior Network Engineer with a strong focus on Cisco Security to join our IT Infrastructure team. The ideal candidate has 4 to 6 years of hands-on experience maintaining network operations, configuring firewalls, and securing IT environments. You will be responsible for ensuring the availability and integrity of our systems by implementing security policies and troubleshooting network issues.
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We are seeking a detail-oriented and proactive Network Engineer with a strong focus on Cisco Security to join our IT Infrastructure team. The ideal candidate has 2 to 3 years of hands-on experience maintaining network operations, configuring firewalls, and securing IT environments. You will be responsible for ensuring the availability and integrity of our systems by implementing security policies and troubleshooting network issues.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Service Dispatcher reports to the Service Dispatch Manager. This position supports sales and operations departments with all administrative functions. This position dispatches service calls for the Branch customers. The role Administrative Service Dispatcher requires strong communication skills and attention to detail and accuracy. This position requires excellent customer service skills and the drive and ability to exceed customer expectations.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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At Ibex Global Solutions, we’re looking for a Senior Technical Recruiter who has experience in the
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To protect IBEX infrastructure from emerging threats and support the organization in achieving its business objectives through proactive and effective information security practices.
This position serves as an AM IT Security resource with a strong background in Network and Cyber Security. The role involves coordinating and supporting the implementation of the IT Security Roadmap and security processes to safeguard IBEX Global assets.
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Overview:
Provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing.
Reporting Lines & Competencies:
Knowledge of…
- Basics of business correspondence,
- Using various computer applications
- Computer...
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The Senior Accountant is a key member of the accounting team responsible for ensuring accuracy and integrity of financial reporting through ownership of month-end close activities, comprehensive account reconciliations, and preparation of the monthly financial reporting packages. This role serves as a trusted business partner to cross-functional teams, supporting strategic decision-making through insightful financial analysis while maintaining compliance with GAAP and internal controls. The Senior Accountant will also play a critical role in external audit coordination and drive continuous improvement in accounting processes and systems. This role will report to the Assistant Controller.
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As an Associate Instructional Designer you will be responsible for designing and implementing training programs to support business needs. You’ll be partnering with stakeholders to assess needs, review content, and track progress to learning objectives, and manage training programs from start to finish. Additionally, you’ll collect assessment data to refine programs and perform ongoing updates to existing material.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
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The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
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The HR Generalist assists in leading and guiding the Human Resources functions for a customer contact center location to provide a broad range of services to employees, mostly non-exempt technical support and customer service positions. The HR Generalist reports to the Human Resources Manager both positions support the full employment lifecycle by engaging with managers and employees to provide best practices in all areas of human resources, excluding recruiting but including but not limited to, employee relations, FMLA/ADA administration, benefits administration, salary administrations, legal compliance, safety, performance management and management development, engagement and retention initiatives, training managers in core HR...
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The Facilities Engineeroversees and coordinates to maintain and repair electrical, plumbing, ventilation and other building systems within the company facilities. He/She will perform systems evaluations on facilities and determine what installation or repair services need to be performed, manage a budget and create calculations to ensure operational efficiencies.
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The Accounts Receivable Representative supports stores and commercial customers by managing credit accounts, monitoring payment activity, and resolving account discrepancies. This role is responsible for posting payments, authorizing purchases, managing delinquent accounts, and ensuring accurate account reconciliation through effective communication and problem-solving.
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We're looking for a PMO Manager to lead the successful launch of new client programs ("new logos") across the organization. This role is responsible for managing projects from client handoff through implementation and stabilization, ensuring every launch is delivered on time, within scope, and ready for operational success.
You'll work closely with Sales, Operations, WFM, Training, HR, IT, Facilities, and Client Services to coordinate all aspects of new program launches before transitioning ownership to Operations after the stabilization period.
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The Client Services Director will serve as the primary point of contact for the Client and is responsible for the successful operation of all programs.
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- Serve as the primary technical liaison between Ibex and the client.
- Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
- Translate client requirements into technical tasks for internal teams.
- Monitor service delivery, analytics, and SLAs.
- Coordinate improvement initiatives with Operations and IT Infrastructure.
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The Accounts Receivable Representative supports stores and commercial customers by managing credit accounts, monitoring payment activity, and resolving account discrepancies. This role is responsible for posting payments, authorizing purchases, managing delinquent accounts, and ensuring accurate account reconciliation through effective communication and problem-solving.
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This is Work Onsite in Shaw, Mandaluyong & Night Shift Schedule.
Job Overview: This role will focus on Outbound Sales Calling, appointment setting, and CRM utilization.
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As a Customer Service Representative, you will serve as the first point of contact for our customers. Your primary responsibility is to deliver an outstanding customer experience while converting incoming calls into scheduled service appointments. You will manage customer interactions, coordinate scheduling, maintain accurate records, and support revenue growth through excellent customer service and follow-up.
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The Facilities Supervisor is responsible for coordinating all aspects of the equipment and infrastructure maintenance, repair, upkeep, and general supervision to include sanitation of the assigned facility or facilities within the IBEX GLOBAL organization.
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Team: Central Genesys Cloud Team
ibex. is an elite CX outsourcer for the world’s startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.
As Senior Genesys Cloud Engineer, you will play a crucial role in designing, implementing, and maintain our contact center and unified communication platform for our clients. Your primary focus would be on Genesys Cloud CX Contact Center, along with another UC Platform.
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The Facilities Supervisor is responsible for coordinating all aspects of the equipment and infrastructure maintenance, repair, upkeep, and general supervision to include sanitation of the assigned facility or facilities within the IBEX GLOBAL organization.
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Building complete and accurate installation job packets
● Ordering materials and equipment for installation projects
● Verifying equipment accuracy upon arrival and ensuring proper staging
● Coordinating schedules, manpower, equipment, and materials with Install Managers and
Sales Teams
● Securing permits and ensuring compliance with local jurisdictions
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High-impact technical authority with over 7+ years of experience driving enterprise infrastructure modernization, multi-cloud architecture, and global operations governance. A hands-on, who bridges the gap between legacy on-premises environments and modern cloud-native ecosystems. Proven track record eliminating architectural fragmentation by enforcing robust Landing Zones, standardized Hub-and-Spoke networks, Adept at leading complex migrations, resolving critical cross-platform escalations.
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This role is part of the Security Operations team and requires strong understanding of threat hunting, incident response, and security monitoring. The analyst will collaborate with cross-functional IT teams to perform log analysis, monitor security dashboards, investigate incidents, and support vulnerability management and compliance activities.
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The Human Resources Manager is responsible for aligning business objectives with employees and management in the designated geographic area or site(s). The position serves as a consultant to management on human resource-related issues. The HR Manager acts as an employee champion and change agent. The role assesses and anticipates HR-related needs. Communicating needs proactively with our HR department and business management, the HR Manager seeks to develop integrated solutions. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. This role supports best practices in all areas of human resources, including but not limited to: benefit...
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The Trainers are responsible for planning, preparing, and delivering training to ibex customer services agents using diverse learning methodologies including classroom instruction in a learner-led environment, active classroom techniques, small and larger group activities and self-directed learning.
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The Quality Analysts are responsible for providing one-on-one feedback to advisors. This position is also responsible for interfacing with peers and team managers on best practice and advisor evaluations. Participates in Client and Management meetings and conference calls.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. This is an open position for all locations.