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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Facilities Supervisor is responsible for coordinating all aspects of the equipment and infrastructure maintenance, repair, upkeep, and general supervision to include sanitation of the assigned facility or facilities within the IBEX GLOBAL organization.
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The Manager/Senior Manager for Business Intelligence (BI) Reporting will lead the design, development, and delivery of enterprise reporting and dashboard solutions for clients. This role will be responsible for building a scalable BI capability, with a strong focus on Power BI, while working within the client’s cloud data ecosystem, including Google Cloud Platform (GCP) and BigQuery.
As a strategic partner to both business and technical stakeholders, this role will bridge data engineering, analytics, and business teams to ensure reporting is accurate, actionable, and aligned to operational and strategic decision-making. The ideal candidate will combine strong technical expertise with the ability to lead cross-functional initiatives and drive...
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
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The Talent Mobility Associate will provide strategic input on best sourcing channels or effective methods for sourcing / hiring Non-Agent candidates.
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Drives Operational Excellence and ensures the efficiency and effectiveness of his/her direct reports. Supervisor also resolves work performance deviation and help each team members motivated, productive and high performing. Collaborate with stakeholders to establish strong partnership and propel hiring performance.
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The Talent Mobility Associate will provide strategic input on best sourcing channels or effective methods for sourcing / hiring Non-Agent candidates.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Human Resources Manager is responsible for aligning business objectives with employees and management in the designated geographic area or site(s). The position serves as a consultant to management on human resource-related issues. The HR Manager acts as an employee champion and change agent. The role assesses and anticipates HR-related needs. Communicating needs proactively with our HR department and business management, the HR Manager seeks to develop integrated solutions. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. This role supports best practices in all areas of human resources, including but not limited to: benefit...
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Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse and monitor the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.
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The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The US Recruitment Associate will support IBEX US Recruitment by proactively and successfully sourcing & identifying prospective candidates in a high-volume, on-line based, centralized recruiting environment. In addition, he/she will ensure implementation of department’s objectives, specifically by supporting the day-to-day recruitment process.
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The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
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DESCRIPTION:
Position Summary: Provides legal secretarial support for attorneys and paralegals in a fast paced, deadline driven environment. Performs legal secretarial duties requiring specific knowledge of related standards and procedures.
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The Facilities Admin Assistant will oversee the day-to-day monitoring and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access, and Fire Detection and Alarm Systems to ensure safety and maintain the site.
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To protect organizational systems by monitoring, detecting, investigating, and responding to security threats while supporting compliance and continuous improvement of security operations.
This role is part of the IT Security team and is responsible for supporting day-to-day security operations, monitoring security tools, performing threat analysis, and assisting in the implementation of security controls and compliance requirements.
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This role is part of the Security Operations team and requires strong understanding of threat hunting, incident response, and security monitoring. The analyst will collaborate with cross-functional IT teams to perform log analysis, monitor security dashboards, investigate incidents, and support vulnerability management and compliance activities.
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Team: Central Genesys Cloud Team
ibex. is an elite CX outsourcer for the world’s startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.
As Senior Genesys Cloud Engineer, you will play a crucial role in designing, implementing, and maintain our contact center and unified communication platform for our clients. Your primary focus would be on Genesys Cloud CX Contact Center, along with another UC Platform.
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Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance
**Is Data...
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- Conduct interviews to assess communication skills and gauge job fit for entry level positions (CSR, TSR and Sales Agents)
- Administer tests and assist in presenting job offer
- Assess system-wide recruitment needs and carry out action plan to meet required staffing needs
- Ensure and maintain the Customer...
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The IT Site Support Technician should possess strong pc troubleshooting, break-fix, and problem-solving skills in maximizing the uptime of the PCs, phones, agent software on the desktop, and site infrastructure for the assigned call center. Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center.
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Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.
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The RTA Supervisor will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The selected candidate will work with site and department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Ownership of an end to end process with a wide degree of creativity and latitude is expected.
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The Facilities Supervisor is responsible for coordinating all aspects of the equipment and infrastructure maintenance, repair, upkeep, and general supervision to include sanitation of the assigned facility or facilities within the IBEX GLOBAL organization.
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The Facilities Supervisor is responsible for coordinating all aspects of the equipment and infrastructure maintenance, repair, upkeep, and general supervision to include sanitation of the assigned facility or facilities within the IBEX GLOBAL organization.
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The Business Strategy & Intel Manager will have an active role in monthly GM reporting and analysis for leadership review and decision support. He/she will be responsible for developing and improving the collection of non-CM information and the GM review processes.
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Building complete and accurate installation job packets
● Ordering materials and equipment for installation projects
● Verifying equipment accuracy upon arrival and ensuring proper staging
● Coordinating schedules, manpower, equipment, and materials with Install Managers and
Sales Teams
● Securing permits and ensuring compliance with local jurisdictions
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The RTA Supervisor will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The selected candidate will work with site and department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Ownership of an end to end process with a wide degree of creativity and latitude is expected.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
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Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance
**Is Data...
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Every invoice paid on time. Every customer payment posted correctly. Every discrepancy caught
before it becomes a bigger problem. Every detail handled with care.
That’s what keeps a business healthy.
As our Accounting Specialist, you’ll help protect the financial heartbeat of the company by
supporting either payables or receivables, depending on your background and strengths.
You’ll work closely with our accounting team to keep processes moving, solve problems quickly,
and make sure the financial side of the business stays clean, organized, and reliable.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
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The Network Service engineer is responsible for monitoring and maintaining client`s Interconnectivity Network infrastructure to ensure minimum network downtime and customer service impacts. Troubleshoot all network incidents and any customer reported services issue within agreed upon SLA. If needed, the engineer is responsible for coordinating with internal and external providers to troubleshoot and fix any network/customer service issues.
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The Global Command Center Analyst II – is responsible for the day-to-day monitoring of Data Center infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. This position is shift based and may be required to work on a rotating schedule.
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The Global Command Center Analyst – I is responsible for the day-to-day monitoring of data center infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. The role is shift based and may be required to work on a rotating schedule.
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The Sr. Operations Manager is responsible for managing performance of the Operations Managers, its team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She will ensure optimum productivity and service level goals are maintained at all times. The successful candidate will maintain an excellent working relationship with clients while continuously striving to improve the level of overall service provided.
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The Human Resources Manager is responsible for aligning business objectives with employees and management in the designated geographic area or site(s). The position serves as a consultant to management on human resource-related issues. The HR Manager acts as an employee champion and change agent. The role assesses and anticipates HR-related needs. Communicating needs proactively with our HR department and business management, the HR Manager seeks to develop integrated solutions. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. This role supports best practices in all areas of human resources, including but not limited to: benefit...
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Provides the necessary assistance in labor/employment issues and concerns. Manages and reviews all HR communication material (such as announcement, policies) to ensure consistency, clarity and effective branding of employee services.
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The Trainers are responsible for planning, preparing, and delivering training to ibex customer services agents using diverse learning methodologies including classroom instruction in a learner-led environment, active classroom techniques, small and larger group activities and self-directed learning.
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The Quality Analysts are responsible for providing one-on-one feedback to advisors. This position is also responsible for interfacing with peers and team managers on best practice and advisor evaluations. Participates in Client and Management meetings and conference calls.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. This is an open position for all locations.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.