The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

As part of a global team, the Leadership Development Manager provides new and existing “people leaders” with ibex core training, coaching, and development across the organization. Our goal is to provide the skills and support necessary to enable leaders to strategically balance people and performance while driving operational excellence. The Leadership Development Manager requires experience as an operation and or training manager with a comprehensive understanding of leadership, coaching, and operational concepts to ensure the transfer of skills from the classroom to the production floor, including observation and feedback sessions. This is a hybrid position works remotely and onsite. You will be part of a geographically dispersed yet tight-knit...

Responsible for IT inventory/asset management for assigned region. 

Drives Operational Excellence and ensures the efficiency and effectiveness of his/her direct reports. Supervisor also resolves work performance deviation and help each team members motivated, productive and high performing. Collaborate with stakeholders to establish strong partnership and propel hiring performance.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

Team: Central Genesys Cloud Team   ibex. is an elite CX outsourcer for the world’s startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI. As Senior Genesys Cloud Engineer, you will play a crucial role in designing, implementing, and maintain our contact center and unified communication platform for our clients. Your primary focus would be on Genesys Cloud CX Contact Center, along with another UC Platform.

The Global Network Operations team is responsible for the design, planning, implementation, delivery and day to day services of all interconnection products & services. Working closely together with the Global IBX teams, the Global Operations team and the Product organizations. Driving for excellence, global standardization, scalability and continuously improving customer satisfaction