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Senior Financial Analyst will report directly to the Sr Director of Corporate FP&A and will provide in-depth analysis and strategic recommendations to company leadership across several key areas as well as special projects relevant to driving revenue or profitability across the enterprise
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
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The Human Resources Manager is responsible for aligning business objectives with employees and management in the designated geographic area or site(s). The position serves as a consultant to management on human resource-related issues. The HR Manager acts as an employee champion and change agent. The role assesses and anticipates HR-related needs. Communicating needs proactively with our HR department and business management, the HR Manager seeks to develop integrated solutions. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. This role supports best practices in all areas of human resources, including but not limited to: benefit...
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A key member of the finance team responsible for end-to-end finance operations and month-end
close. The role owns the close, reporting and reconciliation work, while remaining hands-on with
transactional accounting (AR, AP, payroll) as part of a small high performing team. Expected to
operate to the same standard as an onshore team member, with direct accountability for accuracy,
timeliness, and process ownership.
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Provides the necessary assistance in labor/employment issues and concerns. Manages and reviews all HR communication material (such as announcement, policies) to ensure consistency, clarity and effective branding of employee services.
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The Trainers are responsible for planning, preparing, and delivering training to ibex customer services agents using diverse learning methodologies including classroom instruction in a learner-led environment, active classroom techniques, small and larger group activities and self-directed learning.
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The Quality Analysts are responsible for providing one-on-one feedback to advisors. This position is also responsible for interfacing with peers and team managers on best practice and advisor evaluations. Participates in Client and Management meetings and conference calls.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. This is an open position for all locations.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Facilities Admin Assistant will oversee the day-to-day monitoring and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access, and Fire Detection and Alarm Systems to ensure safety and maintain the site.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.