This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

This job is based in Tagbilaran.

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

Level 1 Customer Service Representative on site in Call center.

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

Pioneering Account in Shaw- Earn up to 34k all in | w/ Completion Bonus of 15k!

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.

The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis.  The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.

The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.

As a Service Level Coordinator, you will play a critical role in ensuring smooth operations and efficient utilization of resources within a dynamic BPO environment. You will be responsible for monitoring real-time metrics, identifying trends, and providing immediate support and guidance to frontline staff on site to optimize performance and meet service level objectives.

The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.   - Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information - Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements. - Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control. - Reviewing reports to determine basic characteristics, such as origin and report flow, format, frequency,...

The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology.

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The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results.

The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results.

Will be responsible for overseeing all areas and aspects of the Amazon Code of Conduct (COC) process, by ensuring employees do not violate greater than 6 consecutive days, Greater than 60 hours per week, greater than 12 hours per day. Individuals will collaborate with the operations team to drive and deliver compliance on a day-to-day basis.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

ibex is looking for a Senior Telecom Specialist to maintain a close liaison and strong relationship with carriers, from day-to-day operations perspective, monitor their service parameters using well-defined templates, and keep an updated record of   The ideal candidate shall be able to maintain day-to-day Telecom operations, which invite every type of support required to trouble-shoot faults, outages, downtimes or any other kind of service interruption (and associated risks and impacts) from the enterprise Telecom business partners, carriers and service providers.

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Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance   **Is Data Centric

The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.

This is Work Onsite in Shaw, Mandaluyong & Night Shift Schedule. Job Overview: This role will focus on Outbound Sales Calling, appointment setting, and CRM utilization.

    

The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.   - Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information - Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements. - Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control. - Reviewing reports to determine basic characteristics, such as origin and report flow, format,...

As the Supply Chain Data Analyst, you will be responsible for driving key strategic initiatives delivering value to our team, our customers, and our business overall. You will play a pivotal role in developing and managing scalable solutions to support our current business operations while supporting expansion into new markets and services. The individual will work closely with the warehouse functions of each business to ensure proper service levels are being provided. This involves analyzing the current and future needs of the products and services, identifying the best sources and suppliers, negotiating the prices and terms, and ensuring the quality and compliance standards.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

This is Work Onsite in Shaw, Mandaluyong & Night Shift Schedule.

Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance   **Is Data...

  

Facilities supervisors oversee building maintenance, safety, and operations. They manage staff, coordinate repairs, and ensure a well-functioning and safe facility. Responsibilities include budgeting, equipment maintenance, and compliance with regulations to create a conducive work environment.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

- Vendor Procurement Process - Administrative Support - Sending legally binding Docusigns (contracts) to our Senior Leaders and leaders of other companies (will need Docusign and Lexion account) - Advanced user-level Docusign experience required - Preparing summaries for Senior Leadership of contracts for review and signature using an established format

Safety Officer refers to any employee/worker trained and tasked to implement occupational safety and health programs in the workplace in accordance with the provisions of the standards and shall be synonymous to the term “Safety Man” as used in these standards.

The Manager, Financial Systems will work under the direction of the Sr. Director, Financial Systems and support the Company’s Workday implementation and post go live administration. The ideal candidate will have an extensive background in financial systems, accounting, FP&A, project management, and/or prior experience implementing or administering Workday or other ERP systems

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.

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Administers both government mandated and company initiated benefits at the Corporate and/or Site level. Likewise, ensures that all benefits administered are consistent to their corresponding status and level and on certain occasion, escalates special cases to the HR Leaders for further evaluation and approval. 

The HR Generalist assists in leading and guiding the Human Resources functions for a customer contact center location to provide a broad range of services to employees, mostly non-exempt technical support and customer service positions. The HR Generalist reports to the Human Resources Manager where both positions support the full employment lifecycle by engaging with managers and employees to provide best practices in all areas of human resources, excluding recruiting but including but not limited to, employee relations, FMLA/ADA administration, benefits administration, salary administrations, legal compliance, safety, performance management and management development, engagement and retention initiatives, training...

IBEX Global is currently in search of Talent Mobility Associate - Temporary in any IBEX site. 

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

We are seeking a highly skilled and creative AI Agent Conversation Designer/Engineer to join our team and help shape the next generation of customer experience through intelligent virtual agents. This role sits at the intersection of conversation design, user experience, AI/NLP technologies, and CX strategy. You will be responsible for crafting natural, engaging, and effective conversations for AI-powered customer service bots, and for building the logic, flows, and backend integrations that power them.