This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
This job is based in Tagbilaran.
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
Level 1 Customer Service Representative on site in Call center.
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results.
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.
- Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information
- Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.
- Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control.
- Reviewing reports to determine basic characteristics, such as origin and report flow, format, frequency,...
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
As a Service Level Coordinator, you will play a critical role in ensuring smooth operations and efficient utilization of resources within a dynamic BPO environment. You will be responsible for monitoring real-time metrics, identifying trends, and providing immediate support and guidance to frontline staff on site to optimize performance and meet service level objectives.
Participate in all Compliance Process of each applicants through applicant tracking system. Conduct a follow through on applicant's requirements and monitor and ensure 100% completion rate of applicants before the onboarding process and before endorsing the hires to training.
As a Service Level Coordinator, you will play a critical role in ensuring smooth operations and efficient utilization of resources within a dynamic BPO environment. You will be responsible for monitoring real-time metrics, identifying trends, and providing immediate support and guidance to frontline staff on site to optimize performance and meet service level objectives.
The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology.
This is Work On Site in Shaw, Mandaluyong for a couple of months, and have the possibility of it being hybrid in the future, & Night Shift.
As a key member of our dynamic and high-performing team, the Accounts Payable Specialist will play a vital role in our rapidly growing international organization. This position offers a unique opportunity to work closely with stakeholders across the company, providing invaluable experience and contributing to our overall success.
We are currently seeking a detail-oriented and experienced AP Specialist to enhance our finance team. In this role, you will be instrumental in managing financial transactions, ensuring accuracy, and supporting the...
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
Team: Central Genesys Cloud Team
ibex. is an elite CX outsourcer for the world’s startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.
As Senior Genesys Cloud Engineer, you will play a crucial role in designing, implementing, and maintain our contact center and unified communication platform for our clients. Your primary focus would be on Genesys Cloud CX Contact Center, along with another UC Platform.
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.
The Facilities Engineer oversees and coordinates to maintain and repair electrical, plumbing, ventilation and other building systems within the company facilities. He/She will perform systems evaluations on facilities and determine what installation or repair services need to be performed, manage a budget and create calculations to ensure operational efficiencies.
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
This is Work On Site in Shaw, Mandaluyong & Night Shift.
Our client is currently looking for Customer Care Agent. This would be for a Data Center Global Client. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing
Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance
**Is Data...
Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance
**Is Data...
We are looking for HUNGRY, HUMBLE, and SMART Sales Representative!
The Inside Sales will proactively contact potential and existing customers to promote, explain, and sell home services and membership programs. This role focuses on building rapport quickly, uncovering needs, presenting value clearly, and closing sales over the phone.
Evaluate customer calls and match the right technician to every job.
As a Staff Accountant, you will take ownership of core accounting functions, ensuring accurate financial reporting, timely close processes, and strong internal controls. You will partner closely with leadership and operations to support informed decision-making and the continued growth of the business.
The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
The Instructional Design Manager leads a global team in designing, developing, and implementing AI-powered learning solutions that enhance performance, drive key business metrics, and foster a culture of innovation, continuous learning, and professional growth across the organization.
The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
We are seeking an experienced Senior Server Administrator with strong expertise in Server Administration, Active Directory (AD), and on-premises Microsoft Exchange. The ideal candidate will have 5–10 years of experience managing enterprise server environments with a focus on stability, security, and performance. Experience with ADFS, PowerShell, and cloud platforms (AWS, Azure, GCP) is a strong advantage.
The IKB Writer is responsible for ongoing governance of a knowledge base, including its overall health and best practices. He/She should encourage correct and widespread usage of the IKB, create guidelines for what information is captured and by whom, and how to keep it from growing stale.
Provides actionable insights through data-driven quality monitoring, reporting, and collaboration with Business Intelligence to enhance call center performance, training, and agent resources
Designs and develops engaging, AI-assisted learning curricula and content that drive performance improvement, align with business goals, and ensure consistent, high-quality learner experiences across training programs.
Develops engaging, effective digital learning experiences from concept to completion. They analyze learner needs, design and build multimedia eLearning modules using tools like Articulate Storyline and Adobe Captivate, and ensure alignment with client goals. The role combines creativity, instructional strategy, and project management—overseeing timelines, collaborating with subject matter experts, and supporting continuous innovation within the Global Learning Innovation and Design (GLID) team
The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices.
The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.
- Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information
- Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.
- Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control.
- Reviewing reports to determine basic characteristics, such as origin and report flow, format, frequency,...
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
The Client Services-Associate Director will serve as the primary point of contact for the Client and is responsible for the successful operation of all programs.
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
Provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing