This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

This job is based in Tagbilaran.

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

Level 1 Customer Service Representative on site in Call center.

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis.  The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.

The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.

The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales, service, etc.) and other customer contact methods (i.e. email; chat; fax; fulfilment; payments) for compliance to prescribed client project standards including but not limited to adherence to standards; accuracy, customer experience and contact handling efficiency through the support of at least one account of project within a portfolio...

The role of the Instructional Designer is vital in creating engaging and effective eLearning courses, instructor-led training (ILT), and blended learning solutions that ensure employees comprehend and comply with regulatory requirements, company policies, risk management strategies, and privacy program.

The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the different stakeholders of the business to ensure alignment and smooth execution of the staff plans of the planners in the team. Driving utilization and productivity improvement thru constant touch base with the same stakeholders is critical.

The employee is tasked to look for a vendor to complete the Work Order. They will be responsible for surfacing talent for numerous clients with varied needs. The employee will need to locate the address and service type to source the correct affiliate.

We are currently in search of Supply Chain Analyst to support our Data Center Client to support our Data Center client in processing internal requests and end to end Supply Chain needs which covers Goods, Services, Subscriptions and Monthly/Quarterly/Annual Renewals

This job is currently on a Work From Home setup until Notice and on a Mid to Night Shift (tagged in Shaw Site). It is also for a project based role (with benefits) for 5 months.   Job Summary: The Global Network LifeCycle Management team is responsible to manage carrier grade multi-vendor Interconnection platforms. Performs routine planned software upgrades, hardware refresh, bulk circuit migrations, configuration management, hardware decommissioning to ensure world class network is maintained to deliver stable...

Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.

This is Work On Site in Shaw, Mandaluyong and on a Night Shift schedule.   The Customer Experience (CX) Analyst – Reporting & Recognition Programs plays a critical role in driving customer-focused improvements across the organization. This role is responsible for analyzing customer feedback, operational data, and experience metrics to uncover actionable insights that support strategic decision-making. Through the development of dashboards, reports, and deep-dive analyses, the analyst enables cross-functional teams to better understand and enhance the customer journey. In addition to reporting responsibilities, this position also manages...

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Facilities Procurement Specialist is responsible for sourcing, purchasing, and managing goods and services for an organization. They negotiate contracts, manage vendor relationships, and ensure timely delivery of materials while maintaining quality and cost-effectiveness. They also analyze market trends and supplier performance to optimize purchasing strategies.

This position is responsible Accounts Payable processing/cycle and other general accounting duties.

The employee is tasked to look for a vendor to complete the Work Order. They will be responsible for surfacing talent for numerous clients with varied needs. The employee will need to locate the address and service type to source the correct affiliate.

Team: Central Genesys Cloud Team   ibex. is an elite CX outsourcer for the world’s startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI. As Senior Genesys Cloud Engineer, you will play a crucial role in designing, implementing, and maintain our contact center and unified communication platform for our clients. Your primary focus would be on Genesys Cloud CX Contact Center, along with another UC Platform.

This is Work On site in Shaw, Mandaluyong and Night Shift schedule. This role is a combination of client onboarding (for a software) and Technical support.    POSITION SUMMARY: Responsible for the review and resolution of client issues, which may be reported via a client portal, email, online chat, or other means. Administer case set-up and order processing for a variety of clients

An RTA Supervisor will oversee a team of  workforce analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

Safety Officer refers to any employee/worker trained and tasked to implement occupational safety and health programs in the workplace in accordance with the provisions of the standards and shall be synonymous to the term “Safety Man” as used in these standards.  

The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.   - Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information - Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements. - Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control. - Reviewing reports to determine basic characteristics, such as origin and report flow, format, frequency,...

The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales, service, etc.) and other customer contact methods (i.e. email; chat; fax; fulfilment; payments) for compliance to prescribed client project standards including but not limited to adherence to standards; accuracy, customer experience and contact handling efficiency through the support of at least one account of project within a portfolio...

The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales, service, etc.) and other customer contact methods (i.e. email; chat; fax; fulfilment; payments) for compliance to prescribed client project standards including but not limited to adherence to standards; accuracy, customer experience and contact handling efficiency through the support of at least one account of project within a portfolio...

The Workforce Manager will oversee a team of WFM Schedulers that are responsible for forecasting and scheduling management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The selected candidate will work with site and department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Ownership of an end to end process with a wide degree of creativity and latitude is expected.

The WFM Assistant Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the different stakeholders of the business to ensure alignment and smooth execution of the staff plans of the planners in the team. Driving utilization and productivity improvement thru constant touch base with the same stakeholders is critical.

The Platform and Analytics Specialist will assist with daily reporting, platform maintenance, as well as with the day to day system usage of the recruiting team.

A client of ours is seeking a skilled Marketing Professional with expertise in Marketo and Salesforce to lead the design and execution of high-impact marketing campaigns. 

A client of ours is seeking a skilled Marketing Professional with expertise in Marketo and Salesforce to lead the design and execution of high-impact marketing campaigns

This will be Work on Site in Shaw, Mandaluyong for a couple of weeks, then eventually will transition to Hybrid setup once properly onboarded and trained; Night Shift schedule. The Payroll Specialist performs high level processing of paying employees and reviewing all data entered into payroll systems. (preferred: Rippling or ADP experience – payroll/HR)

Provide support to internal and external stakeholders as well as supporting customer audits and operational data reporting requests, through the Portal, email, phone, or other channels. Key responsibility includes overseeing the end-to-end customer audit process and generation of operational data reports within the region including task creation, case management follow up actions. 

The Global Network Operations team is responsible for the design, planning, implementation, delivery and day to day services of all interconnection products & services. Working closely together with the Global IBX teams, the Global Operations team and the Product organizations. Driving for excellence, global standardization, scalability and continuously improving customer satisfaction

- Reporting to Global Strategy & Enablement Lead, the communications coordinator will maintain project management tool to track customer facing communications for Digital Realty.  - Coordinate logistics for customer communication activities including scheduling, tracking, creating and internal stakeholder engagement - Draft internal and external communications, including emails, newsletters, product releases, and sharepoint content. - Collaborate with marketing and design teams to create visual and written content. - Monitor and report on communications metrics and KPIs.

We are currently in search of Supply Chain Analyst to support our Data Center Client to support our Data Center client in processing internal requests and end to end Supply Chain needs which covers Goods, Services, Subscriptions and Monthly/Quarterly/Annual Renewals

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

Our client has an opening for a BRIGHT, OUTGOING PERSONALITY to fill a crucial full-time seat of a DISPATCHER in our service department! This person has an important role and must thrive in a fast-paced office environment handling a high volume number of calls, texts, and emails with both our field staff and our valuable clientele. We take pride in respecting one another while mixing lots of fun and jokes throughout your busy work day.