This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

This job is based in Tagbilaran.

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

Level 1 Customer Service Representative on site in Call center.

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales, service, etc.) and other customer contact methods (i.e. email; chat; fax; fulfilment; payments) for compliance to prescribed client project standards including but not limited to adherence to standards; accuracy, customer experience and contact handling efficiency through the support of at least one account of project within a portfolio...

The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales, service, etc.) and other customer contact methods (i.e. email; chat; fax; fulfilment; payments) for compliance to prescribed client project standards including but not limited to adherence to standards; accuracy, customer experience and contact handling efficiency through the support of at least one account of project within a portfolio...

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Operations/Site Director (Cyberpark) will be responsible for managing the offshore customer services operation for various clients. This individual will work with the Client and will be responsible for the successful implementation and migration of the Client’s customer services. The Director will ultimately manage these accounts and oversee the operation of several hundred highly skilled positions related to customer service, sales, client and project implementation, HR and administrative functions, and call center representatives.  

The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.   - Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information - Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements. - Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control. - Reviewing reports to determine basic characteristics, such as origin and report flow, format, frequency,...

The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology.

The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales, service, etc.) and other customer contact methods (i.e. email; chat; fax; fulfilment; payments) for compliance to prescribed client project standards including but not limited to adherence to standards; accuracy, customer experience and contact handling efficiency through the support of at least one account of project within a portfolio account.

As a Service Level Coordinator, you will play a critical role in ensuring smooth operations and efficient utilization of resources within a dynamic BPO environment. You will be responsible for monitoring real-time metrics, identifying trends, and providing immediate support and guidance to frontline staff on site to optimize performance and meet service level objectives.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Vendor Relationship Representative supports the department by facilitating, developing and contributing to effective relationships with suppliers and vendors. Is able to work with general supervision.

This is for a Hybrid Setup in Shaw, Mandaluyong & Night Shift. As the Collections Analyst you have responsibility for a variety of duties for a complex structure of entities across our sites per region. You are responsible for our collections across these entities and you are responsible for all internal and external relationships to support this function. - Manage nominated Debtor Accounts to maximise cash flow/minimise bad debts through the credit management system - Keep over 90-day debt at a low and manageable level by applying the escalation process -

Contract Operations & Data Management – Associate    (German Bilingual needed) This is Work From Home (tagged in Shaw) and on a Night Shift Schedule  

The IT Site Support Technician is responsible of the installation and configuration of computer hardware, software, internal systems, networks, database, printers and other tangible or intangible IT assets. He is also in-charge of the monitoring and maintenance of the computer systems, company networks, and other IT equipment. He needs to responds to technical service issues and IT requests on a timely manner and to provide technical assistance across the company to support daily operations.

Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.

This position is responsible for preparing and updating accounting books, bank reconciliations, check preparation requests and other general accounting duties.

The Facilities Admin Assistant will oversee the day-to-day monitoring and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access, and Fire Detection and Alarm Systems to ensure safety and maintain the site.

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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

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- Purchasing Assistant for the assigned site/s. - Coordinate with Building admin and other vendors. - Manage database such as office supplies, headset, lockers, ID - Issue company assets to employees. - Provide and monitor OPEX and CAPEX reporting - Over sees the day to day monitoring, and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access and Fire Detection and Alarm Systems to ensure safety and maintain the site

Ibex Global is looking for 1 Helpdesk Agent

`Contract Operations & Data Management - Manager 

The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Facilities Admin will oversee the day-to-day monitoring and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access, and Fire Detection and Alarm Systems to ensure safety and maintain the site

Responsible for the planning, maintenance, and operation of the company’s physical infrastructure and facilities. This includes managing building systems such as HVAC, electrical, plumbing, fire safety, and security to ensure a safe, efficient, and comfortable working environment for employees and clients.

This is Work On Site in Shaw, Mandaluyong & Night Shift. Our client is currently looking for Customer Care Agent. This would be for a Data Center Global Client. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time.  Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner.  Primary responsibilities are focused on handling requests and ensuring accurate transactional processing

Position Overview: The Workday HRIS Analyst manages and optimizes the Workday Human Capital Management (HCM) system, performing tasks such as configuring the system, maintaining the benefits module, troubleshooting issues, developing reports, supporting integrations and collaborating with stakeholders like HR and IT teams to gather requirements and ensure data integrity.  While the Workday HRIS Analyst may support the entire HCM system, this role will have an emphasis in supporting the Benefits module within the system.

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Safety Officer refers to any employee/worker trained and tasked to implement occupational safety and health programs in the workplace in accordance with the provisions of the standards and shall be synonymous to the term “Safety Man” as used in these standards.

IBEX Global is currently in search of Talent Mobility Associate - Temporary in any IBEX site. 

The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.

Ibex Global is currently in search of Graphic Designer Supervisor to be part of our in-house Marketing and Creatives Team

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.

The Facilities Assistant will oversee the day to day monitoring, and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access and Fire Detection and Alarm Systems to ensure safety and maintain the site.

Team: Central Genesys Cloud Team   ibex. is an elite CX outsourcer for the world’s startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI. As Senior Genesys Cloud Engineer, you will play a crucial role in designing, implementing, and maintain our contact center and unified communication platform for our clients. Your primary focus would be on Genesys Cloud CX Contact Center, along with another UC Platform.