Please Enable Cookies to Continue
Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job.
Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.
The system cannot access your location for 1 of 2 reasons:
- Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
- Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort
-
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
-
This job is based in Tagbilaran.
-
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
-
Level 1 Customer Service Representative on site in Call center.
-
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
-
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
-
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
-
We’re looking for an exceptional associate to join our Customer Experience team. The perfect candidate is a brand enthusiast who aspires to build customer relationships and deliver above-and-beyond support to ensure customer happiness. As a member of the Customer Experience team, you will be the voice of our company and brand while being the voice of our customers when issues arise. We strive to deliver an extraordinary shopping experience, whether it be helping a bride pick out gifts for her wedding party via chat or emailing with our warehouse to ensure the fastest delivery possible for a new customer. You will have to be a great listener, an even better problem solver, and...
-
- Conduct interviews to assess communication skills and gauge job fit for entry level positions (CSR, TSR and Sales Agents)
- Administer tests and assist in presenting job offer
- Assess system-wide recruitment needs and carry out action plan to meet required staffing needs
- Ensure and maintain the Customer...
-
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
-
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
-
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
-
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
-
The Receptionist/Admin Assistant is tasked to support the over-all administrative function of the site he/ she is assigned to. He/ she is also responsible for manning the reception desk and handling phone calls.
-
The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities, and knowledge management improvement areas by evaluating a random sampling of calls (sales, service, etc.) and other customer contact methods (i.e. email; chat; fax; fulfilment; payments) for compliance to prescribed client project standards including but not limited to adherence to standards; accuracy, customer experience and contact handling efficiency through the support of at least one account of project within a portfolio...
-
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
-
The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
-
-
-
This will be Work From Home (tagged in Ibex Shaw, Mandaluyong) and Mid to Night Shifting schedule.
The Tier 2 Network Engineer provides advanced operational and technical support for network connectivity services, acting as an escalation point for Tier 1 activities and owning data accuracy, service validation, and quality assurance across network systems.
This role is responsible for managing complex circuit activations, remediation activities, and change execution while ensuring network data integrity through audits, reporting, and continuous validation of tools and documentation. Tier 2 analysts work closely with carriers, internal...
-
We are seeking a high-performing Sales Customer Service Representative (CSR) to join a fast-paced, performance-driven HVAC home services team. This is a fully remote role focused entirely on sales, booking, and conversion activity—not traditional customer service.
This role is best suited for individuals who thrive in a high-volume, metrics-driven environment, are comfortable with outbound and inbound sales conversations, and are motivated by performance-based outcomes.
You will serve as the first point of contact for homeowners and are responsible for converting inbound inquiries and outbound opportunities into scheduled service appointments and membership enrollments.
-
As the Billing Analyst you have responsibility for a variety of duties for a complex structure of entities across Europe including correctly compiling regional billing data for invoicing, whilst ensuring all transactions are properly authorised and processed correctly onto the Company’s accounting systems. You enjoy working in a high-volume environment, have strong interpersonal skills and are a proven team player.
You have...
-
The Role
- Review incoming customer disputes, research Oracle SM (Subscription Management) module, and make accurate updates as needed to correct billing errors.
- Track and maintain upcoming customer annual increases and renewals; validate for completeness and accuracy.
- Work with and communicate effectively with peers across multiple departments
-
Provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing
-
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
-
The IT Site Support Technician should possess strong pc troubleshooting, break-fix, and problem-solving skills in maximizing the uptime of the PCs, phones, agent software on the desktop, and site infrastructure for the assigned call center. Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center.
-
The Facilities Admin Assistant will over see the day to day monitoring, and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access and Fire Detection and Alarm Systems to ensure safety and maintain the site.
-
Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system.
• Spots problem trends as they emerge. Reduces overall numbers of problems through effective root cause analysis and long term fixes.
• Performs installation, relocation, troubleshooting, repairs and preventative maintenance of desktop devices and software applications.
• Organizes and addresses assigned tickets in appropriate priority order.
-
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
-
We are seeking a proactive and highly organized Dispatcher to serve as the central coordination point for our HVAC service team. This role is critical to both field operations and customer service, combining real-time decision-making with clear, empathetic communication. The Dispatcher ensures technician schedules run smoothly and customers stay informed and satisfied throughout the service process.
-
We are seeking a detail-oriented and analytical Quality Assurance (QA) Specialist to support and enhance our quality monitoring program. The ideal candidate will have strong quality control experience, a customer service background, and advanced proficiency in Verint Automated Quality Management (AQM), including building AQM forms, KPIs, and reports. This role plays a critical part in driving performance improvements, ensuring compliance, and delivering actionable insights to leadership.
-
This role will give you the opportunity to enhance your skill set by incorporating high level of technological skills in an entirely paperless environment, and be given the autonomy to find new or more creative and resourceful ways to accomplish the department's objectives. In short, as a Treasury Accountant you will provide financial, clerical and administrative services to ensure efficiency and accuracy in the recording of daily cash entries, while meeting tight deadlines for our unique technology-related real estate management company.
-
The IT Site Support Technician should possess strong pc troubleshooting, break-fix, and problem-solving skills in maximizing the uptime of the PCs, phones, agent software on the desktop, and site infrastructure for the assigned call center. Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center.
-
The Senior Human Resources Generalist assists in providing a broad range services to the employees and management team of IBEX Global. This role supports best practices in all areas of human resources, including but not limited to: benefits, compensation, employee relations, performance management, management practices, retention and training/development. This position assists the Human Resources Manager (HRM) as the on-site human resources contact for a workforce of 700+ employees (depending on location).
-
Provides the necessary assistance in labor/employment issues and concerns. Manages and reviews all HR communication material (such as announcement, policies) to ensure consistency, clarity and effective branding of employee services.
-
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
-
The IT Desktop Support Engineer provides technical support for desktop systems, resolving hardware, software, and network issues through ticketing systems. The role ensures timely troubleshooting, supports system rollouts, and maintains IT assets across assigned sites. It also involves identifying recurring issues and implementing long-term solutions.
-
We are seeking an experienced Senior Server Administrator with strong expertise in Server Administration, Active Directory (AD), and on-premises Microsoft Exchange. The ideal candidate will have 5–10 years of experience managing enterprise server environments with a focus on stability, security, and performance. Experience with ADFS, PowerShell, and cloud platforms (AWS, Azure, GCP) is a strong advantage.
-
The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.
- Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information
- Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.
- Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control.
- Reviewing reports to determine basic characteristics, such as origin and report flow, format,...
-
The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The selected candidate will work with site and department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Ownership of an end to end process with a wide degree of creativity and latitude is expected.
-
-
This will be Work Onsite in Shaw, Mandaluyong & Night Shift
Financial Data Analyst (Oracle Cloud Conversion) (Platform Reconciliation Analyst)
Opportunity Snapshot
We are seeking a detail-oriented Financial Data Analyst to play a critical role in our Oracle system transformation initiatives. This isn't a traditional accounting role; it is a technical-functional hybrid focused on the integrity, validation, and reconciliation of converted financial data. This role will be assisting Business Users in Validation/Reconciliation phase of the Data Migration, to...
-
The Facilities Admin Assistant will oversee the day-to-day monitoring and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access, and Fire Detection and Alarm Systems to ensure safety and maintain the site.
-
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
-
As a key member of our dynamic and high-performing team, the Accounts Payable/Accounts Receivable Specialist (AP/AR Specialist) will play a vital role in our rapidly growing international organization. This position offers a unique opportunity to work closely with stakeholders across the company, providing invaluable experience and contributing to our overall success.
We are currently seeking a detail-oriented and experienced AP/AR Specialist to enhance our finance team. In this role, you will be instrumental in managing financial transactions, ensuring accuracy, and supporting the day-to-day processing of accounts payable and receivable transactions. Your responsibilities will involve maintaining compliance, accuracy, and timely...
-
Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance
**Is Data...
-
The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
-
Provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing
-
Drives Operational Excellence and ensures the efficiency and effectiveness of his/her direct reports. Supervisor also resolves work performance deviation and help each team members motivated, productive and high performing. Collaborate with stakeholders to establish strong partnership and propel hiring performance.
-
As a key member of our dynamic and high-performing team, the Accounts Payable/Accounts Receivable Specialist (AP/AR Specialist) will play a vital role in our rapidly growing international organization. This position offers a unique opportunity to work closely with stakeholders across the company, providing invaluable experience and contributing to our overall success.
We are currently seeking a detail-oriented and experienced AP/AR Specialist to enhance our finance team. In this role, you will be instrumental in managing financial transactions, ensuring accuracy, and supporting the day-to-day processing of accounts payable and receivable transactions. Your responsibilities will involve maintaining compliance, accuracy, and timely...