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Location PH-Davao del Sur-Davao
ID 2022-5270
Level 1 Customer Service Representative on site in Call center.
Job Level
Agent
Job Family
Operations
Employment Status
Regular
Location PH-National Capital Region (Manila)-Pasig
ID 2022-5273
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
Job Level
Agent
Job Family
Operations
Employment Status
Regular
Location PH-National Capital Region (Manila)-Mandaluyong
ID 2022-5272
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
Job Level
Agent
Job Family
Operations
Employment Status
Regular
Location PH-National Capital Region (Manila)-Paranaque
ID 2022-5271
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
Job Level
Agent
Job Family
Operations
Employment Status
Regular
Location PH-National Capital Region (Manila)-Quezon City
ID 2022-5269
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
Job Level
Agent
Job Family
Operations
Employment Status
Regular
Location PH-Bohol-Tagbilaran
ID 2022-5268
This job is based in Tagbilaran.
Job Level
Agent
Job Family
Operations
Employment Status
Regular
Location PH-National Capital Region (Manila)-Muntinlupa
ID 2022-5267
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
Job Level
Agent
Job Family
Operations
Employment Status
Regular
Location PH-National Capital Region (Manila)-Mandaluyong
ID 2025-19172
The Sr. Operations Manager is responsible for managing performance of the Operations Managers, its team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She will ensure optimum productivity and service level goals are maintained at all times. The successful candidate will maintain an excellent working relationship with clients while continuously striving to improve the level of overall service provided.
Job Level
Non-Agent
Job Family
Operations
Employment Status
Regular
Location PH-National Capital Region (Manila)-Pasig
ID 2025-19226
The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
Job Level
Non-Agent
Job Family
Operations
Employment Status
Regular
Location PH-Davao del Sur-Davao
ID 2025-19323
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
Job Level
Non-Agent
Job Family
Work Force Management
Employment Status
Regular
Location PH-National Capital Region (Manila)-Paranaque
ID 2025-19320
The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the different stakeholders of the business to ensure alignment and smooth execution of the staff plans of the planners in the team. Driving utilization and productivity improvement thru constant touch base with the same stakeholders is critical.
Job Level
Non-Agent
Job Family
Work Force Management
Employment Status
Regular
Location PH-National Capital Region (Manila)-Paranaque
ID 2025-19318
The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
Job Level
Non-Agent
Job Family
Work Force Management
Employment Status
Regular
Location PH-National Capital Region (Manila)-Paranaque
ID 2025-18693
The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis.  The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
Job Level
Non-Agent
Job Family
Work Force Management
Employment Status
Regular
Location PH-National Capital Region (Manila)-Paranaque
ID 2025-19304
The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis.  The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
Job Level
Non-Agent
Job Family
Work Force Management
Employment Status
Regular
Location PH-National Capital Region (Manila)-Pasig
ID 2025-19303
The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results.
Job Level
Non-Agent
Job Family
Work Force Management
Employment Status
Regular
Location PH-National Capital Region (Manila)-Pasig
ID 2025-19293
Position summary   Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance. Managing a team of highly skilled...
Job Level
Non-Agent
Job Family
Quality Assurance
Employment Status
Regular
Location PH-National Capital Region (Manila)-Pasig
ID 2025-19290
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
Job Level
Non-Agent
Job Family
Operations
Employment Status
Regular
Location PH-National Capital Region (Manila)-Paranaque
ID 2025-18730
The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis.  The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
Job Level
Non-Agent
Job Family
Work Force Management
Employment Status
Regular
Location PH-National Capital Region (Manila)-Quezon City
ID 2025-19079
Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.
Job Level
Non-Agent
Job Family
Recruitment
Employment Status
Regular
Location PH-National Capital Region (Manila)-Paranaque
ID 2025-19236
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
Job Level
Non-Agent
Job Family
Work Force Management
Employment Status
Regular
Location PH-National Capital Region (Manila)-Mandaluyong
ID 2025-18858
Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.
Job Level
Non-Agent
Job Family
Recruitment
Employment Status
Regular
Location PH-National Capital Region (Manila)-Pasig
ID 2025-18854
Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.
Job Level
Non-Agent
Job Family
Recruitment
Employment Status
Regular
Location PH
ID 2025-19327
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
Job Level
Non-Agent
Job Family
Operations
Employment Status
Regular
Location PH-National Capital Region (Manila)-Paranaque
ID 2025-19321
The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.   - Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information - Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements. - Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control. - Reviewing reports to determine basic characteristics, such as origin and report flow, format, frequency,...
Job Level
Non-Agent
Job Family
Work Force Management
Employment Status
Regular
Location PH-National Capital Region (Manila)-Mandaluyong
ID 2025-19316
The BDR works directly with demand generation, marketing operations, and marketing to do outbound follow-up on programs and campaigns, and shares feedback on campaign effectiveness. This position will also interact with the field sales and channel teams to develop selling strategies, share progress, and generate opportunities for strategic, targeted campaigns. Since the BDR interacts with current and prospective clients, good business judgment and skills are crucial. While this is not a sales position, high performers can potentially transition to a sales role
Job Level
Non-Agent
Job Family
Augment Segment
Employment Status
Regular
Location PH-National Capital Region (Manila)-Quezon City
ID 2025-19312
-
Job Level
Non-Agent
Job Family
Facilities Management
Employment Status
Regular
Location PH-Bohol-Tagbilaran
ID 2025-19295
Safety Officer   Safety Officer refers to any employee/worker trained and tasked to implement occupational safety and health programs in the workplace in accordance with the provisions of the standards and shall be synonymous with the term “Safety Man” as used in these standards.  
Job Level
Non-Agent
Job Family
Facilities Management
Employment Status
Regular
Location PH-National Capital Region (Manila)-Paranaque
ID 2025-19288
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
Job Level
Non-Agent
Job Family
Operations
Employment Status
Regular
Location PH-National Capital Region (Manila)-Paranaque
ID 2025-19287
Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.
Job Level
Non-Agent
Job Family
Recruitment
Employment Status
Regular
Location PH-National Capital Region (Manila)-Pasig
ID 2025-19280
Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance   **Is Data Centric
Job Level
Non-Agent
Job Family
Quality Assurance
Employment Status
Regular
Location PH-National Capital Region (Manila)-Mandaluyong
ID 2025-18513
This job is currently on a Work From Home setup until Notice and on a Mid to Night Shift (tagged in Shaw Site).   Job Summary: The Global Network LifeCycle Management team is responsible to manage carrier grade multi-vendor Interconnection platforms. Performs routine planned software upgrades, hardware refresh, bulk circuit migrations, configuration management, hardware decommissioning to ensure world class network is maintained to deliver stable network services to our customers.   Reporting...
Job Level
Non-Agent
Job Family
Augment Segment
Employment Status
Regular
Location PH-National Capital Region (Manila)-Mandaluyong
ID 2025-18898
Work on site in Shaw, Mandaluyong & Night Shift   We’re looking for an exceptional associate to join our Customer Experience team. The perfect candidate is  who aspires to build customer relationships and deliver above-and-beyond support to ensure customer happiness. As a member of the Customer Experience team, you will be the voice of our company and brand while being the voice of our customers when issues arise. We strive to deliver an extraordinary shopping experience, whether it be helping a...
Job Level
Non-Agent
Job Family
Augment Segment
Employment Status
Regular
Location PH-National Capital Region (Manila)-Mandaluyong
ID 2025-19235
The Facilities Assistant will oversee the day to day monitoring, and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access and Fire Detection and Alarm Systems to ensure safety and maintain the site.
Job Level
Non-Agent
Job Family
Facilities Management
Employment Status
Regular
Location PH-Davao del Sur-Davao
ID 2025-19223
The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
Job Level
Non-Agent
Job Family
Operations
Employment Status
Regular
Location PH-National Capital Region (Manila)-Mandaluyong
ID 2025-18612
The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
Job Level
Non-Agent
Job Family
Work Force Management
Employment Status
Regular
Location PH-National Capital Region (Manila)-Paranaque
ID 2025-18712
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
Job Level
Non-Agent
Job Family
Operations
Employment Status
Regular
Location PH-National Capital Region (Manila)-Mandaluyong
ID 2025-18954
Provide support to internal and external stakeholders as well as supporting customer audits and operational data reporting requests, through the Portal, email, phone, or other channels. Key responsibility includes overseeing the end-to-end customer audit process and generation of operational data reports within the region including task creation, case management follow up actions. 
Job Level
Non-Agent
Job Family
Augment Segment
Employment Status
Regular
Location PH-National Capital Region (Manila)-Mandaluyong
ID 2025-18897
This is Work From Home until notice tagged in Shaw, Mandaluyong site & Night Shift.     Our Instructional Design team is responsible for applying instructional design and development principles and processes to produce effective, engaging, and innovative programs to support our internal operations business segments. As a member of this team, you will partner to determine and propose performance improvement solutions, including training or other activities to ensure learning transfer occurs and performance gaps are met. Our design team conducts needs assessments and skills analysis for the business functions we support. We then use the analysis to...
Job Level
Non-Agent
Job Family
Augment Segment
Employment Status
Regular
Location PH-National Capital Region (Manila)-Mandaluyong
ID 2025-19082
We are currently looking for Network Engineer T2.
Job Level
Non-Agent
Job Family
Augment Segment
Employment Status
Regular
Location PH-National Capital Region (Manila)-Mandaluyong
ID 2025-19081
We are currently looking for Network Engineer T1.
Job Level
Non-Agent
Job Family
Augment Segment
Employment Status
Regular
Location PH-National Capital Region (Manila)-Quezon City
ID 2025-18977
A Japanese speaking Quality Analyst would be responsible for reviewing and analyzing products or services intended for Japanese markets, ensuring they meet high quality standards in terms of language accuracy, cultural appropriateness, and functionality, while utilizing their fluency in Japanese to identify and report any discrepancies or issues, often collaborating with development teams to rectify problems before release.
Job Level
Non-Agent
Job Family
Quality Assurance
Employment Status
Regular
Location PH-National Capital Region (Manila)-Paranaque
ID 2025-18731
The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices.
Job Level
Non-Agent
Job Family
Work Force Management
Employment Status
Regular