This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
This job is based in Tagbilaran.
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
Level 1 Customer Service Representative on site in Call center.
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
This position manages client and product specific related concerns and ensures that all Quality Updates are communicated to all stakeholders and that everyone is calibrated. The incumbent also conducts root-cause analysis on monitored calls within Results.
The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.
- Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information
- Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.
- Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control.
- Reviewing reports to determine basic characteristics, such as origin and report flow, format, frequency,...
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.
This is Work On Site in Shaw, Mandaluyong & Night Shift.
Our client is currently looking for Customer Care Agent. This would be for a Data Center Global Client. You will provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
The Quality Analyst (PMP Reports) maintains standardized performance reports and dashboards, ensuring accuracy and integrity of data.
This is for a Hybrid Setup in Shaw, Mandaluyong & Night Shift.
Team leadership and management
· Supervise the daily activities of the AR and collections team, providing guidance, coaching, and performance feedback.
· Manage workload and ensure the team is on track to meet key performance indicators (KPIs), such as Days Sales Outstanding (DSO) and collection targets.
· Lead the training and development of team members on new policies, procedures, and systems.
This is Work On Site in Shaw, Mandaluyong for a couple of months, and have the possibility of it being hybrid in the future, & Night Shift.
Position Summary
We are seeking a proactive and hands-on Accounts Payable Manager to lead and actively participate in the daily operations of our AP function. This role combines leadership responsibilities with hands-on AP processing, ensuring timely, accurate, and compliant financial operations. The ideal candidate brings strong technical expertise, a focus on process improvement, and the ability to guide and mentor the AP team in a fast-paced, multi-entity environment.
This is Work On Site in Shaw, Mandaluyong for a couple of months, and have the possibility of it being hybrid in the future, & Night Shift.
Position Summary
We are seeking a hands-on Accounts Payable Team Lead to oversee and actively participate in the daily operations of the accounts payable function. This is a working lead role responsible for both executing core AP responsibilities and providing leadership, guidance, and oversight to the AP team. The ideal candidate combines strong technical expertise with the ability to review work, drive process improvements, and ensure internal control compliance in a fast-paced, multi-entity environment.
As a Service Level Coordinator, you will play a critical role in ensuring smooth operations and efficient utilization of resources within a dynamic BPO environment. You will be responsible for monitoring real-time metrics, identifying trends, and providing immediate support and guidance to frontline staff on site to optimize performance and meet service level objectives.
Ibex is seeking a recruitment coordinator to acquire new talent for our rapidly growing network. We need a team of highly specialized and talented professionals to keep pace with current growth and maintain relationships with our vast client database. Our recruiter must have extensive experience working in the recruitment and sourcing industry. The successful candidate will have a keen eye when reviewing resumes, professional credentials, and email communication. If you’re sharp, professional, and self-motivated, we would like to speak with you about this opportunity.
The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance
**Is Data...
We are seeking an experienced Senior Server Administrator with strong expertise in Server Administration, Active Directory (AD), and on-premises Microsoft Exchange. The ideal candidate will have 5–10 years of experience managing enterprise server environments with a focus on stability, security, and performance. Experience with ADFS, PowerShell, and cloud platforms (AWS, Azure, GCP) is a strong advantage.
Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance
**Is Data...
The Facilities Engineer oversees and coordinates to maintain and repair electrical, plumbing, ventilation and other building systems within the company facilities. He/She will perform systems evaluations on facilities and determine what installation or repair services need to be performed, manage a budget and create calculations to ensure operational efficiencies.
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
Provide support to internal and external stakeholders as well as supporting customer requests, inquiries and/or questions through email, phone, or other channels as may be established from time to time. Liaise with other support teams (Internal/External) as required to resolve requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring accurate transactional processing
The IKB Writer is responsible for ongoing governance of a knowledge base, including its overall health and best practices. He/She should encourage correct and widespread usage of the IKB, create guidelines for what information is captured and by whom, and how to keep it from growing stale.
The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
The Client Services Director will serve as the primary point of contact for the Client and is responsible for the successful and profitable operation of all programs assigned including management of Client expectations and goals as stated in the SOW.
The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results.
The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology.
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices.
The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc.
- Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information
- Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.
- Examining and evaluating purpose and content of business reports to develop new, or improve existing format, use, and control.
- Reviewing reports to determine basic characteristics, such as origin and report flow, format, frequency,...
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices.
The Facilities Admin Assistant will over see the day to day monitoring, and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access and Fire Detection and Alarm Systems to ensure safety and maintain the site