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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job is based in Tagbilaran.
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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Level 1 Customer Service Representative on site in Call center.
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the different stakeholders of the business to ensure alignment and smooth execution of the staff plans of the planners in the team. Driving utilization and productivity improvement thru constant touch base with the same stakeholders is critical.
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The Senior Manager for Client Services will lead and manage the operational support and strategic delivery of our PH-based accounts. This role will be instrumental in driving performance excellence, fostering strong client relationships and delivering revenue growth. The Senior Manager will partner closely with clients and internal teams to ensure service delivery meets and exceeds expectations while identifying opportunities for innovation, efficiency and account expansion.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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- Conduct interviews to assess communication skills and gauge job fit for entry level positions (CSR, TSR and Sales Agents)
- Administer tests and assist in presenting job offer
- Assess system-wide recruitment needs and carry out action plan to meet required staffing needs
- Ensure and maintain the Customer...
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
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The Assistant WFM Manager is a junior manager who manages Schedulers. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the different stakeholders of the business to ensure alignment and smooth execution of the staff plans of the planners in the team. Driving utilization and productivity improvement thru constant touch base with the same stakeholders is critical.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
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Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance
**Is Data...
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High-impact technical authority with over 7+ years of experience driving enterprise infrastructure modernization, multi-cloud architecture, and global operations governance. A hands-on, who bridges the gap between legacy on-premises environments and modern cloud-native ecosystems. Proven track record eliminating architectural fragmentation by enforcing robust Landing Zones, standardized Hub-and-Spoke networks, Adept at leading complex migrations, resolving critical cross-platform escalations.
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The Recruitment Associate supports the hiring process by sourcing, screening, coordinating, and onboarding candidates. This role works closely with hiring managers and HR teams to ensure a positive candidate experience while helping the organization attract and hire qualified talent.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager, Data Migration, leads the planning, execution, and delivery of data updates for migration projects across all regions. This role ensures data is migrated accurately, efficiently, and on schedule while supporting project planning, coordination, reporting, and data quality standards. The position works closely with both technical and business teams to drive successful migration outcomes.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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Our client is currently looking for AR Coordinator (Onsite in Shaw, Mandaluyong & Night Shift)
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Every invoice paid on time. Every customer payment posted correctly. Every discrepancy caught
before it becomes a bigger problem. Every detail handled with care.
That’s what keeps a business healthy.
As our Accounting Specialist, you’ll help protect the financial heartbeat of the company by
supporting either payables or receivables, depending on your background and strengths.
You’ll work closely with our accounting team to keep processes moving, solve problems quickly,
and make sure the financial side of the business stays clean, organized, and reliable.
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You'll join a company that believes in investing in its people, promoting from within, and creating
opportunities for growth.
You'll work alongside leaders who value accountability, continuous improvement, and doing the
right thing even when nobody is watching.
Most importantly, you'll have ownership over a critical business function that impacts every
employee in the organization.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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Provide support to internal and external stakeholders as well as supporting customer audits and operational data reporting requests, through the Portal, email, phone, or other channels. Key responsibility includes overseeing the end-to-end customer audit process and generation of operational data reports within the region including task creation, case management follow up actions.
Liaise with other support teams (Internal/External) as required to fulfil requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring timely transactional...
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The Associate Corporate Recruiter will be handling the end to end recruitment processing of candidates for non-agent roles. He/She would collaborate with the recruitment lead in designing and driving recruitment strategies, processes, and programs that will attract and acquire talent in the market and campaigns for continuous process improvement.
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This is a project based position for 5 - 6 months.
This will be Work On Site in IBEX Shaw, Mandaluyong for proper onboarding & training, and will shift to Work From Home.
The role is also on a Midshift (supporting EMEA) but will be open to shifting.
We are looking for an experienced Senior Business Analyst / PSA Functional Consultant who will play a key role in driving business transformation initiatives. This individual will...
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Our client is currently looking for Migration Data Analyst.
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The Network Service engineer is responsible for monitoring and maintaining client`s Interconnectivity Network infrastructure to ensure minimum network downtime and customer service impacts. Troubleshoot all network incidents and any customer reported services issue within agreed upon SLA. If needed, the engineer is responsible for coordinating with internal and external providers to troubleshoot and fix any network/customer service issues.
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- Provide Tier 1 Command Center support by monitoring alerts, tickets, dashboards, and incoming service requests.
- Perform initial triage of incidents and escalate issues to the appropriate technical teams based on defined processes and severity levels.
- Track and document incidents accurately, ensuring all required details, timelines, and actions are captured.
- Coordinate with internal teams and client stakeholders to support timely resolution of issues.
- Monitor system, network, or operational events and identify potential service-impacting issues.
- Follow standard operating procedures for incident management, escalation, reporting, and communication.
- Provide clear and timely updates to stakeholders during active incidents or service...
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The Global Command Center Analyst II – is responsible for the day-to-day monitoring of Data Center infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. This position is shift based and may be required to work on a rotating schedule.
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The Global Command Center Analyst – I is responsible for the day-to-day monitoring of data center infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. The role is shift based and may be required to work on a rotating schedule.
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The Sr. Operations Manager is responsible for managing performance of the Operations Managers, its team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She will ensure optimum productivity and service level goals are maintained at all times. The successful candidate will maintain an excellent working relationship with clients while continuously striving to improve the level of overall service provided.
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The IT Site Support Technician should possess strong pc troubleshooting, break-fix, and problem-solving skills in maximizing the uptime of the PCs, phones, agent software on the desktop, and site infrastructure for the assigned call center. Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center.
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To protect organizational systems by monitoring, detecting, investigating, and responding to security threats while supporting compliance and continuous improvement of security operations.
This role is part of the IT Security team and is responsible for supporting day-to-day security operations, monitoring security tools, performing threat analysis, and assisting in the implementation of security controls and compliance requirements.
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This role is part of the Security Operations team and requires strong understanding of threat hunting, incident response, and security monitoring. The analyst will collaborate with cross-functional IT teams to perform log analysis, monitor security dashboards, investigate incidents, and support vulnerability management and compliance activities.
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We are seeking an experienced Senior Server Administrator with strong expertise in Server Administration, Active Directory (AD), and on-premises Microsoft Exchange. The ideal candidate will have 5–10 years of experience managing enterprise server environments with a focus on stability, security, and performance. Experience with ADFS, PowerShell, and cloud platforms (AWS, Azure, GCP) is a strong advantage.
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The WFM Supervisor candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The selected candidate will work with site and department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Ownership of an end to end process with a wide degree of creativity and latitude is expected.
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A client of ours is seeking a skilled Marketing Professional with expertise in Marketo and Salesforce to help them maintain, improve and expand their extensive instance with all its programs, campaigns and integrations.
The right candidate will be someone who thrives on juggling lots of tasks, can prioritize their own time, work within tight deadlines and is detail oriented. They should have experience using Marketo to build programs, emails, forms, landing page development and understand the logic of smart campaigns.
who thrives on juggling lots...
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This will be Work From Home (First 2 weeks WOS for proper onboarding, then WFH) & Night Shift. Supporting a Global client: Software-as-a-Service (SaaS).
A client of ours is seeking a skilled Marketing Analyst/Marketing Operations Specialist with experience in Marketo and Salesforce to support data quality, enrichment, and operational performance across their marketing systems.
This role is execution-focused and requires hands-on management of data and workflows rather than reporting or analytical modeling.
The ideal candidate is highly...