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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job is based in Tagbilaran.
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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Level 1 Customer Service Representative on site in Call center.
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
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This will be Work On Site in IBEX Alabang, and on a Night Shift.
The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results. The selected candidate will work with site and department leaders to ensure adequate staffing, coverage by interval, as well as, to develop contingency plans during times of peak demand. Ownership of an end to end process with a wide degree of creativity and latitude is expected.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Associate Corporate Recruiter will be handling the end to end recruitment processing of candidates for non-agent roles. He/She would collaborate with the recruitment lead in designing and driving recruitment strategies, processes, and programs that will attract and acquire talent in the market and campaigns for continuous process improvement.
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The Human Resources Manager is responsible for aligning business objectives with employees and management in the designated geographic area or site(s). The position serves as a consultant to management on human resource-related issues. The HR Manager acts as an employee champion and change agent. The role assesses and anticipates HR-related needs. Communicating needs proactively with our HR department and business management, the HR Manager seeks to develop integrated solutions. The position formulates partnerships across the HR function to deliver value-added service to management and employees that reflects the business objectives of the organization. This role supports best practices in all areas of human resources, including but not limited to: benefit...
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IBEX is seeking a focused and results-oriented Talent Mobility Specialist to join our team. The Talent Mobility Specialist reports directly to the Manager, Talent Mobility. Together, they are responsible for guiding hiring managers and candidates through ibex's selection process, performing full lifecycle recruiting, and maintaining excellent relationships with hiring managers, candidates, and the community. The Talent Mobility Specialist works closely with the Manager and Senior Specialist to carry out all administrative functions related to recruiting for the United States. He or she will also develop and implement recruiting strategies utilizing a variety of recruiting methods, including advertising, community networking, and...
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The Recruitment Associate responsibilities include scheduling calls and interviews, maintaining candidate database and handling paperwork. Ultimately, you'll help us hire efficiently and keep our hiring process running.
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The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all client metrics while balancing it with internal productivity goals.
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The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
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Drives Operational Excellence and ensures the efficiency and effectiveness of his/her direct reports. Supervisor also resolves work performance deviation and help each team members motivated, productive and high performing. Collaborate with stakeholders to establish strong partnership and propel hiring performance.
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Provides the necessary assistance in labor/employment issues and concerns. Manages and reviews all HR communication material (such as announcement, policies) to ensure consistency, clarity and effective branding of employee services.
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Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.
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Participate in all Selection Process of each applicants through different variety of applications. Conduct Initial and Behavioral Interview, endorse, monitor and converts the applicants for their final interview, discuss and onboard the applicants to program specific assessment and language assessment, discuss the Job offer to the selected applicants and endorse the selected applicants to training team.
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The IT Site Support Technician should possess strong pc troubleshooting, break-fix, and problem-solving skills in maximizing the uptime of the PCs, phones, agent software on the desktop, and site infrastructure for the assigned call center. Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center.
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The Trainers are responsible for planning, preparing, and delivering training to ibex customer services agents using diverse learning methodologies including classroom instruction in a learner-led environment, active classroom techniques, small and larger group activities and self-directed learning.
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The Quality Analysts are responsible for providing one-on-one feedback to advisors. This position is also responsible for interfacing with peers and team managers on best practice and advisor evaluations. Participates in Client and Management meetings and conference calls.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. This is an open position for all locations.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
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The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call center enterprise.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The IT Site Support Technician should possess strong pc troubleshooting, break-fix, and problem-solving skills in maximizing the uptime of the PCs, phones, agent software on the desktop, and site infrastructure for the assigned call center. Interface with corporate network, PBX, windows administration, database, and application teams in addressing specific problems encountered at your assigned call center.
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The IT Site Supervisor serves in a lead role for performing complex technical work in the support of servers, applications, and databases, and site infrastructure for the location. This position interfaces with corporate networks, PBX, Windows administration, database, and application teams in addressing specific problems/issues encountered within the location. Responsible for leading the IT Site Support Technicians in addressing specific problems encountered at your assigned call center.
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The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally.
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The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements. He/She will also be responsible for managing the performance of the team leaders and their representatives in providing quality services to meet performances and quality needs of clients while supporting the goals of the organization and remaining consistent with corporate policies, procedures and philosophies. He/She...
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This will be on a WFH setup (tagged in Ibex Shaw, Mandaluyong) and on a Midshift.
Job Title: Supply Services Reporting Analyst
Role Summary
The Supply Chain & Connectivity Reporting Analyst is responsible for managing reporting and tracking for Goods & Services and Connectivity circuits, with a focus on purchase orders, financial tracking, and operational reporting. This role ensures that data related to procurement, cash flow, and invoice payments is accurate, timely, and aligned with business and client requirements.
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This will be on a WFH setup (tagged in Ibex Shaw, Mandaluyong) and on a Midshift.
Job Title: Business Performance Reporting Analyst
Role Summary
The Performance & BSC Reporting Analyst is responsible for managing and enabling performance reporting across technical and non-technical teams, with a primary focus on Balanced Scorecard (BSC), productivity tracking, and data quality. This role ensures that all performance data is accurate, standardized, and actionable, providing leadership and client stakeholders with clear visibility into operational...
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Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance
**Is Data...
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The Facilities Admin Assistant will oversee the day-to-day monitoring and implement preventive and corrective maintenance of the facilities' Electrical, Mechanical, Sanitary/Plumbing, UPS, CCTV, Security Access, and Fire Detection and Alarm Systems to ensure safety and maintain the site.
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As a Dispatcher, you will manage and continuously adjust the daily schedules of our electrical, plumbing, and HVAC technicians. You will play a key role in ensuring work flows efficiently from booking to completion while maintaining strong communication between customers, technicians, and internal teams.
This is a fast-paced, high-accountability role that requires quick thinking, strong prioritization, and the ability to stay calm and effective under pressure
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We are looking for HUNGRY, HUMBLE, and SMART Sales Representative!
The Inside Sales will proactively contact potential and existing customers to promote, explain, and sell home services and membership programs. This role focuses on building rapport quickly, uncovering needs, presenting value clearly, and closing sales over the phone.
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This is Work Onsite in Shaw, Mandaluyong & Night Shift Schedule.
Job Overview: This role will focus on Outbound Sales Calling, appointment setting, and CRM utilization.
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The Facilities Engineer oversees and coordinates to maintain and repair electrical, plumbing, ventilation and other building systems within the company facilities. He/She will perform systems evaluations on facilities and determine what installation or repair services need to be performed, manage a budget and create calculations to ensure operational efficiencies.
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Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, calibrating on profiling standards with Recruitment partners, liaising with CST on risk identification and mitigation, AND, coordinating with all units to ensure alignment of strategy aimed at improving performance
**Is Data...
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This will be Work On Site in IBEX Alabang, and on a Night Shift.
The Knowledge Base Content Specialist is responsible for maintaining accurate, clear, and up‑to‑date knowledge base articles that support contact center agents and internal stakeholders. This role focuses on executing content updates based on approved changes, ensuring articles follow established standards, and supporting rapid updates during operational changes or incidents.
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Provide support to internal and external stakeholders as well as supporting customer audits and operational data reporting requests, through the Portal, email, phone, or other channels. Key responsibility includes overseeing the end-to-end customer audit process and generation of operational data reports within the region including task creation, case management follow up actions.
Liaise with other support teams (Internal/External) as required to fulfil requests in a timely manner. Primary responsibilities are focused on handling requests and ensuring timely transactional...
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This will be Work From Home (tagged in Ibex Shaw, Mandaluyong) and Mid to Night Shifting schedule (Shift will depend on geo coverage: APAC, EMEA, or AMER).
The Tier 2 Network Engineer provides advanced operational and technical support for network connectivity services, acting as an escalation point for Tier 1 activities and owning data accuracy, service validation, and quality assurance across network systems.
This role is responsible for managing complex circuit activations, remediation activities, and change execution while ensuring network data integrity through audits, reporting, and continuous validation of...